TerraBella Senior Living is looking for a Regional Director of Operations.The Regional Director of Operations supports, leads and directs the Communities to operational and financial success. Directly responsible for achieving each Community's resident satisfaction, delivery of resident care and services, occupancy and revenue goals.
Responsibilities:- Manages the organization's operations by directing and coordinating activities consistent with established goals, objectives, and policies of TerraBella Senior Living.
- Communicates a clear, resident focused vision to communities
- Reviews annual resident satisfaction survey. Develops and deploys programs to ensure and increase resident satisfaction
- Manages the Executive Director of each community. Holds Executive Director accountable for achievement of community specific and organization wide goals
- Develops plan to meet NOI expectations with each Executive Director
- Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
- Develops and executes plans to increase occupancy
- Reviews monthly financial statements, implements plans of action with Executive Director for deficiencies
- Manages Regional Director of Resident Care. Responsible for ensuring compliance with state and federal guidelines and standards of care are followed.
- Maintains strong knowledge of competition
- Performs above duties by being a visible presence in the communities
- Generally, spends four days per week at the various communities. Remainder of work is regularly performed from the corporate office
- Other duties as assigned
Supervisory Responsibilities:- Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations of Community Leaders in accordance with policy.
- Responsible for oversight of Community Executive Directors, maintaining full responsibility for efficient operations and compliance with the financial goals established in the approved Operating Budget within the Region.
- Responsible for oversight and direction of Directors of Resident Care.
- Responsible for delegating authority, responsibility and accountability to the responsible leader.
- Lead the Regional team in support of the mission and values of the organization in accordance with community values.
- Demonstrate an attitude of teamwork when interacting with Community Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of residents and/or Community Team Members in a proactive fashion.
- Promote development of team management skills, capabilities and sharing of best practices through participation in and leadership within Region.
Qualifications:- A minimum of a Bachelor's degree in a related field
- A minimum of five years' experience in a Senior Living leadership role that includes Sales/Operations responsibilities
