Job Type

Full-time

Description

POSITION SUMMARY

The Regional Director of Operations leads and elevates performance across multiple locations, driving profitability, compliance, and scalable growth. As a key member of the leadership team, this role translates vision into execution - standardizing operations, building high-performing teams, and delivering exceptional results across the organization.

ROLE RESPONSIBILITIES

What you'll own and lead as a: Regional Director of Operations -

• Own full operational performance across multiple sites - driving KPIs, service delivery, efficiency, and accountability for results

• Travel frequently to fill vacant roles, professional develop staff, conduct internal quality assurance audits, and provide leadership for industry surveys

• Identify gaps, solve problems, and implement continuous improvements across all functions. Execute growth strategies that fuel expansion and scalability, evaluating systems, vendors, and partnerships for maximum ROI

• Partner with Finance to manage budgets, control costs, and ensure operational decisions align with profitability

• Maintain full compliance with regulatory, licensing, and contractual requirements while proactively mitigating risk

• Support audits, quality assurance, and corrective action initiatives across all locations

• Lead, coach, and develop Operations leaders - building a culture of accountability, performance, and continuous growth

• Deliver clear reporting on KPIs, financials, and key initiatives to executive team

ROLE QUALIFICATIONS

• Proven track record leading multi-site operations with strong accountability for performance, profitability, and scalable growth

• Strong financial acumen - experienced managing budgets, forecasts, and cost control across complex organizations

• Exceptional leadership skills with a demonstrated history of building, coaching, and developing high-performing teams

• Strategic thinker with the ability to execute with discipline, urgency, and a proactive, solutions-first mindset

• Highly organized and results-driven - skilled at managing competing priorities and deadlines in a fast-paced environment

• Strong communicator with excellent interpersonal skills, professional judgment, discretion, and a collaborative mindset

• Committed to compliance, HIPAA standards, and operational accuracy with strong attention to detail

• Experience in healthcare, home care, or a regulated industry strongly preferred; in-home care background a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development - ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!

Requirements

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills - strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Salary Description

$120,000 - $140,000