Job Type
Full-time
Description
Position Summary The Regional Director of Operations is tasked with directing and supporting our integrated network of ophthalmic, optometric, and surgery center locations within a specific geographic area. This role is critical in driving strategic growth, enhancing patient care, optimizing financial performance, and fostering a positive employee culture aligned with EHA's mission and values.
Essential Functions and Responsibilities - Develop and execute strategic growth strategies within the defined market service area (MSA).
- Evaluate and manage performance metrics and KPIs to drive continuous improvement.
- Conduct thorough P&L analysis, management, and initiatives for improvement.
- Supervise Regional Business Manager, Regional Clinic Manager, and Regional Patient Education Manager.
- Cultivate strong relationships with providers to enhance collaboration and service delivery.
- Streamline patient communication strategies to improve engagement and satisfaction.
- Optimize provider schedules and templates to enhance operational efficiency.
- Collaborate effectively with internal EHA support functions and departments.
- Manage internal provider relationships to ensure alignment with organizational objectives.
- Support the deployment of organizational technology initiatives.
- Effectively communicate with and support internal departments to promote synergy.
- Foster a positive work environment and culture conducive to employee well-being and success.
- Analyze department-level monthly scorecards to drive performance improvements.
- Support HR's provider recruitment activities to address staffing needs.
- Implement initiatives to decrease staff turnover and increase employee engagement.
Requirements
- Bachelor's degree in relevant field or equivalent combination of education and experience.
- Minimum of 5 years of healthcare administration experience.
- Ability to travel between office locations as needed.
- Retina experience *Preferred*
