Regional Director of Office Operations

Gentiva • $90K — $120K *

US-AnywhereRemote in Mooresville, NC

Healthcare

Less than 5 years of experience

Yesterday

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Job Overview by Ladders

Qualifications

Bachelor’s degree preferred
Minimum 3 years in hospice and/or home health operations
Strong experience in executing complex operational initiatives
Familiar with Homecare Homebase systems
Knowledge of Hospice and Home Health laws and CoPs
Excellent analytical and problem-solving abilities
Proven team collaboration and independent work skills
Strong communication and leadership abilities
Highly organized with effective multi-tasking skills
Valid driver's license and insurance required

Responsibilities

Oversee daily operations across multiple branches
Analyze and improve workflows, KPIs, and processes
Provide first-line support for Homecare Homebase
Collaborate on designing and documenting operational processes
Lead staff training sessions in-person and online
Implement recovery plans for underperforming branches
Assist with systems for branch growth and acquisitions
Ensure compliance and performance metrics are met
Support large-scale process implementations
Prepare regular operational reports

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance (Full-Time)
Mileage Reimbursement or Fleet Vehicle Program (Full-Time)
Generous Paid Time Off + 7 Paid Holidays (Full-Time)
Wellness Programs (Full-Time)
Education Support & Tuition Assistance (Full-Time)
Free Continuing Education Units (CEUs) (Full-Time)
Company-paid Life & Long-Term Disability Insurance (Full-Time)
Voluntary Benefits (Full-Time)

Full Job Description

Overview

We are seeking a Regional Director of Office Operations to provide high-impact operational leadership across a regional portfolio of hospice and home health branches. In this role, you will collaborate with senior leadership to implement efficient systems, uphold compliance and clinical standards, and ensure every branch delivers best-in-class service and care.

As a key leader in branch operations, you will serve as a strategic partner in process design, system support, and performance improvement—ensuring your assigned region meets organizational business goals, sustains compliance, and drives measurable outcomes.

Key Responsibilities:

Oversee day-to-day office operations across assigned branches
Analyze and enhance workflows, KPIs, and business processes
Serve as first-line support for Homecare Homebase, including troubleshooting and system guidance
Collaborate with the Regional Director of Office Operations Senior to design and document operational processes
Lead staff training sessions both in-person and via webinar
Clear backlogs and support underperforming branches with recovery plans
Assist in implementing systems for acquisitions and organic branch growth
Ensure branches maintain core business metrics and operational standards
Support large-scale process implementations and system rollouts
Deliver scheduled reports (daily, weekly, monthly, quarterly, annually)
Manage special operational projects as assigned

About You

Qualifications:

Bachelor’s degree preferred
Minimum of 3 years’ experience in hospice and/or home health operations
Strong background in leading and executing complex operational initiatives
Experience with Homecare Homebase preferred
Familiarity with Hospice and Home Health regulations, policies, and CoPs
Strong analytical and problem-solving skills
Ability to work independently and collaboratively in a team environment
Excellent communication, interpersonal, and leadership abilities
Strong organizational skills with the ability to prioritize and manage multiple deadlines
Valid driver’s license and insurance coverage

Technology Skills:

Proficiency in Microsoft Word, Excel, and PowerPoint
Confident navigating smartphones, tablets, and EMR platforms

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund

Additional Full-Time Benefits:

Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply now and help build the operational infrastructure that drives compassionate care and measurable outcomes.

LocationGentiva Hospice

About Gentiva

Gentiva Hospice Careers

There has never been a more opportune time to join Gentiva Hospice, a leading provider in the healthcare sector dedicated to compassionate care and professional excellence. Gentiva Hospice offers a variety of job opportunities that enable professionals to contribute to meaningful work in a supportive and innovative environment.

Work You’ll Do

Join Gentiva Hospice’s team to assist in delivering top-notch care and support to patients and their families. This role is crucial in transforming the approach to hospice care through dedication, compassion, and cutting-edge practices. Lead with professionalism in a role that intersects healthcare expertise, leadership, and empathetic service. Gentiva Hospice provides a platform for professionals to drive significant impact in the hospice care industry. Engage with a diverse team of healthcare professionals to navigate the complexities of end-of-life care, ensuring every patient receives the highest standard of dignity and respect. Collaborate with over 10,000 dedicated employees across various interdisciplinary roles, all united in their commitment to patient care and family support.

Introducing Gentiva Hospice Employment Opportunities

Gentiva Hospice is building a robust workforce to support the growing need for specialized hospice care across the country. The company offers a range of positions from entry-level to senior leadership roles, ensuring a place for every skill level and professional aspiration.

Innovate in Your Role

At Gentiva Hospice, innovation is at the core of daily operations. Employees are encouraged to bring fresh ideas that enhance patient care and operational efficiency, ensuring the company remains at the forefront of the hospice care industry.

Develop Your Career

Gentiva Hospice is committed to the growth and development of its team. With comprehensive training programs, leadership development opportunities, and a commitment to promoting from within, employees have access to the tools needed to advance their careers and expand their professional capabilities.

Explore Benefits and Culture

Gentiva Hospice is proud of its inclusive culture that celebrates diversity and fosters a sense of belonging. The company offers competitive benefits, including health insurance, retirement plans, and paid time off, alongside continuous education and diversity training programs.

The Gentiva Hospice Commitment to Excellence

With a focus on leadership and innovation, Gentiva Hospice leads the way in developing industry standards for quality care and ethical practices. The collaboration of skilled professionals through networking and teamwork ensures that the company can overcome challenges and continue to deliver exceptional service to patients and their families.

Stay Connected

Join the Gentiva Hospice Team

Explore open positions that match your skills and interests. Gentiva Hospice seeks passionate, curious, and solution-driven team players for its various job openings.

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