Minimum 1 year management experience in senior living or related health programs preferred
At least 1 year of multi-site management preferred
Must be computer proficient in typing and various programs, with a background in EHR management
Subject to a criminal background check and drug screening
Holds current unencumbered license as a Registered Nurse in the employee's state; BSN preferred
Responsibilities
Lead and motivate staff effectively to enhance resident care
Organize, prioritize, and manage multiple tasks in a dynamic environment
Maintain current knowledge of the senior living industry, state regulations, and best practices
Promote quality improvements and develop solutions to clinical issues
Conduct compliance surveys and assist in action plans to minimize risks
Participate in State and Federal surveys and compliance investigations
Assist in the recruitment and training of Health Services Directors and staff
Benefits
Opportunity for professional growth in senior living management
Engage in both clinical leadership and operational oversight
Collaborative work with regional teams in financial and quality performance
Impactful role in enhancing the quality of care for residents
Participation in development and implementation of best practices in healthcare services
Full Job Description
The Regional Director of Health Services (RDHS) is responsible for the overall direction and leadership of resident care in the assisted living and memory care community. Candidate must be based in the state of the location listed.
QUALIFICATIONS
Minimum 1 year management experience in senior living or related health programs preferred
At least 1 year of multi-site management preferred
Must be computer proficient in typing and various programs, including a background in EHR management
Subject to a criminal background check and drug screening
Holds current unencumbered license in the state the employee resides in as a Registered Nurse. BSN preferred
SPECIFIC DUTIES AND RESPONSIBILITIES
Leadership
Demonstrated ability to lead and motivate others
Effective and efficient organization and time management skills
Confident, independent thinker, and strong decision-making ability
Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment
Maintains current knowledge of the senior living industry, state and local regulations, including current trends and best practices
Maintains and prompts adherence to organizational policy and procedures and guidelines
Utilizes management expertise to assist communities with resident care and nursing personnel issues
Quality Improvement
Promote positive motivation, identify problems and/or deficiencies, develop action plans, educate staff, and implement solutions to clinical issues
Participates in the design, development, and implementation of quality improvement systems and procedures to achieve deficiency-free surveys and meet company standards
Conducts compliance surveys at communities. Assists in coordinating action plans to minimize liability and risks as a result of compliance surveys
Conducts remote spot audits to ensure community compliance with follow-up and action items in place, i.e., audit system, performance improvement system
Participates in State and Federal surveys and compliance investigations
Supports and follows up with communities to identify trends and assist in developing corrective action plans and troubleshooting resolutions
Reports findings of State and Federal surveys to VP of Clinical Operations and Regional Director of Operations. Assist sites with preparing state reportable, plans of corrections, and interventions
Schedules periodic site visits to provide supervision, clinical expertise, communication, and monitoring of the overall operation of the clinical services department. Conducts community reviews based on operational/clinical needs, changes in management, and regulatory compliance
Reviews all potential move-outs due to level of care concerns prior to any notifications provided. Reviews all potential move-in denials prior to any communication with the prospective resident or family member
Organizes and facilitates regular clinical meetings with Health Services Directors (HSDs) to promote positive, motivating team building, teaching, risk mitigation, and staff problem solving and support
Utilizes systems to minimize organization risk exposure not limited to risk reporting systems, resident risk highlights, resident evaluation systems, pharmacy systems, medication management, etc
Minimize liability to the organization by anticipating problems, evaluating the magnitude of the problem, and taking action to correct the problem and/or reduce the risk
Coordinates and assists in implementing and oversight of the organization's electronic health record (EHR) program
Oversees the community continuous quality improvement (CQI) committee in conjunction with the Regional Director of Operations. Ensure processes, audits, and workflows are being monitored and followed up on
Sales/Marketing
Collaborates with Regional Director of Sales & Marketing, providing support with sales and marketing plan and community strategy
Financial
Assist Regional team and community in financial performance in achieving net operating income (NOI) margins through monitoring staffing, supply cost, agency cost, etc
Monitor health services performance regarding established budgets and proactively implement appropriate changes to ensure positive financial results in collaboration with the regional team
Ensures HSDs have been trained and comprehend budget formulation, expectations, and methods for meeting those expectations without diminishing resident, family, and employee dissatisfaction
Human Resources/Employee Development
Assist Administrator in the recruitment, interview, orientation, and retention of HSD in the community
Ensure HSDs develop skills in recruiting, interviewing, selecting, developing, and retaining health services employees
Together with the regional team, ensure the community provides effective orientations, ongoing training, employee development, team building, and conflict resolution
Ensure communities adhere to HR policies and procedures
