The Regional Director of Administrative Services serves as a key partner to community leadership, Directors of Administrative Services, Payroll, HRIS, Talen Acquisition, Learning & Organizational Development, and HR Business Partners. This position helps drive operational consistency, strengthen compliance, support DAS capability development, and ensure company standards are followed across assigned communities.
Key Responsibilities Include:
- Serve as a field-level HR operations and compliance resource for assigned communities.
- Support consistent execution of HR policies, procedures, payroll processes, onboarding, and documentation standards.
- Provide first-level employee relations triage, fact-finding, documentation support, and escalation of more complex matters.
- Conduct community HR audits and identify opportunities to improve compliance, accountability, and process execution.
- Partner with Learning &OD, HR Business Partners, & Talent Acquisition to reinforce training, system usage, and best practices.
- Coach, support, and develop Directors of Administrative Services within assigned communities.
- Partner with Executive Directors and department leaders to strengthen HR-related operational accountability community wide.
- Support rollout and implementation of HR initiatives, programs, and system changes at the community level.
- Provide DAS or payroll coverage as needed to support business continuity.
Qualifications:
- Bachelor's degree in Business Administration, Human Resources, or a related field preferred; equivalent experience will be considered.
- Minimum of 5 years of directly related experience in human resources, administrative operations, payroll, employee relations, onboarding, or compliance.
- Prior assisted living, healthcare, hospitality, or multi-site field operations experience strongly preferred.
- Working knowledge of payroll systems, HRIS platforms, time and attendance systems, and Microsoft Office.
- Strong communication, organization, follow-up, and problem-solving skills.
- Ability to work independently, manage competing priorities, and travel regularly throughout assigned region.
- Must maintain a valid driver's license and acceptable driving record.
Ideal Candidate:
The ideal candidate is hands-on, highly motivated, organized, professional, great sense of humor, and comfortable working in a fast-paced, multi-site environment. This person should be able to build strong relationships with community leaders while reinforcing accountability, process consistency, and compliance standards.
