The Regional Director will oversee the daily operations of our Laredo office, 400,000 sq ft of warehouse space and support a team of experienced import and export professionals to grow and service the business. The Director will be a Licensed Customs Broker with experience in Mexican Customs Clearance procedures and Warehouse Operations.
Duties and Responsibilities:
- Maximizes profitability through strong, decisive and entrepreneurial leadership, while maintaining high standards of quality and customer service.
- Takes ownership for the full P/L and performance of the Branch and takes action needed to meet budgeted guidelines and achieve defined KPI's within the Branch.
- Fosters strong relationships with customers and vendors to strengthen the company's position in the marketplace.
- Operates branch with the utmost integrity with full support of company values and fundamentals.
- In collaboration with team, drives continuous improvement efforts throughout the branch to improve our customer experience and to enhance operational efficiencies.
- Promotes global reach by working closely with global partners to identify and close business opportunities and to strengthen our brand.
- Analyzes and interprets financial statements (i.e. P&L, Cash Flows, etc.) in order to maximize profits through sound business practices.
- Addresses ongoing systemic issues with network performance, customer profitability, and process deviation in order to ensure quick and effective corrective actions.
- Proactively keeps senior management informed of major developments within the Branch.
- Actively manages and drive financially related activities to include but not limited to, Accounts Receivable, File Level Closing, and profitability verification, and dispute resolution.
- Drives the company behavior within branch decisions and building business cases based on facts and financial data.
- Accountable for achieving and following up on corrective action plans within the Branch.
- Holds themselves and their team fiscally accountable and drives the team to meet financially related KPI's and budgets.
- Identifies, hires, develops, and trains high potential talent and provides a challenging and rewarding work experience.
- Performs supervisory duties in manner consistent with company values and mission when hiring, training and developing, coaching and counseling, evaluating, and disciplining employees.
- Ensures performance goals are set, performance is measured, and regular informal and formal feedback is provided to direct reports within assigned department.
- Monitors and manages staffing levels and workload allocation across team within assigned territory.
- Develops team and individuals within the team and succession planning.
- Works with existing sales team to execute sales strategy. This includes, but is not limited to, personally building and maintaining a book of business and providing executive coaching and support to team as needed. New Business Development.
- Directs daily warehouse operations by planning and managing warehouse activities with a proactive approach.
- Performs other duties as assigned.
Qualifications:
- Bachelor's degree (Business, Logistics and Supply Chain, Transportation, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement.
- 7-10 years of experience in international freight forwarding required.
- Advanced/extensive understanding of industry terminology, government regulations, and operational processes related to international shipping, both ocean and air transport modes.
- Sales/Account Management/Business Development experience preferred.
- 7-10 years of supervisory/managerial experience required, operations leadership experience.
- Proficiency in Outlook, Word, Excel and operational systems.
- Excellent organizational, planning and follow-up skills.
- Excellent written and oral communication skills.
- A team player and leader by example.
- Licensed Customs Broker with experience in Mexican customs clearance procedures and warehouse operations preferred
- Experience using operating system CargoWise One preferred.
- Must be Bilingual English/Spanish.
