Regional Clinic ManagerLocation: This remote role supports our Alberta North region, with a preferred home base in Edmonton. The successful candidate will spend a minimum of
three days per week in the field, travelling throughout the region to provide on-site support to our network of clinics. A valid driver's license and access to a reliable vehicle are required.
About the Role:Connect Hearing is looking for a people-focused and results-driven Regional Clinic Manager to oversee a group of hearing clinics across your region. You'll lead clinic operations, coach and support Clinic Customer Representatives (CCRs), and ensure exceptional service and business performance across your region.
As a key partner to Sales, Audiology, and Marketing, you'll manage schedules, oversee compliance, and support local execution of national campaigns. This role combines leadership, community engagement, and operational oversight and requires frequent travel within the region.
Key Responsibilities:- Lead and support a team of Clinic Customer Representatives (CCRs) across multiple clinic locations, including coaching, performance feedback, and day-to-day oversight.
- Ensure smooth clinic operations, including appointment scheduling, calendar management, inventory, and adherence to Standard Operating Procedures.
- Handle escalated customer concerns, ensuring a high level of service and timely resolution.
- Collaborate with Sales, Audiology, and Marketing teams to align on clinic goals and execute local marketing initiatives.
- Build and maintain relationships with local physicians and referral sources to support business development and community engagement.
- Monitor clinic performance metrics and contribute to capacity planning, staffing, and scheduling decisions to meet regional targets.
What You Bring:- 4+ years of related experience, including 1+ year in a supervisory role
- Strong leadership, communication, and organizational skills
- Customer-first mindset with business acumen
- Valid driver's license and access to a vehicle
- Flexibility to travel, work weekend events as required
- Ability to collaborate with leaders and project teams across the organization.
- Experience in the hearing care industry is preferred
- Proficiency with Microsoft Office (Excel, Outlook, etc.)
What You'll Get- Competitive base salary with a bonus program
- Comprehensive benefits starting Day 1 (including paramedical + wellness)
- Employer-matched RRSP contributions
- Generous paid time off (vacation, sick days, personal days, birthday!)
- Monday-Friday schedule (9:00am - 5:00pm)
- Career growth, mentorship, and development programs
- A supportive, collaborative team culture where your impact is valued
- The opportunity to make a meaningful difference in people's lives
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