Job Requirements

• Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims

• Analyze commercial insurance policies, including workers’ compensation, general liability, auto, property, and professional liability, toidentifyand assert all available coverage arguments on behalf of clients facing carrier denials or coverage limitations

• Review contracts, indemnity agreements, andadditionalinsured endorsements toidentifycoverage obligations andleveragecontractual protections in support of client recovery

• Lead advocacy efforts on first party property claims frominitialreport through settlement, challenge carrierpositionsand work to maximize recovery for clients

• Advocate on complex liability claims, pushing back on carrier coverage defenses and working to secure the broadest possible coverage outcome for clients

• Organize andparticipatein claim review meetings and new business presentations with clients

• Participate in internal sales meetings

• Maintain comprehensive claim files and diary systems to ensure consistent follow-through on advocacy strategies, coverage positions, and client commitments

• Maintainhigh levelof interaction with HUB account service teams

• Draft and issue formal coverage advocacy letters, rebuttal correspondence, and reservation of rights responses challenging carrier coverage positions and asserting client rights under the policy

• Document and communicate claims advocacy wins, coverage recoveries, and outcomes achieved for clients to support retention and new business efforts

• Contribute to quarterly newsletters and client-facing content highlighting claim trends, advocacy strategies, and coverage wins to educate clients anddemonstrateHUBs claims value

• Demonstrate effective claim management skills and mentor other colleagues on complex claim nuances.

Supervisory Responsibilities:

• Directly superviseoneclaimsadvocateemployee,providingday-to-day guidance on claim strategy, coverage advocacy, and client interactions

• Conduct regular one-on-ones and annual performance reviews, setting clear goals and providing actionable feedback aligned with HUBs claims standards and client service expectations

• Identifyprofessional development opportunities for direct reports, including technical training, designation coursework, and exposure to complex coverage matters

• Mentorclaimsadvocateemployeethrough claims escalation process.

• Foster a collaborative, client-first team culture that emphasizes accountability, continuous learning, and effective carrier advocacy

Required Experience:

• 10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution

• Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines

• Track recordof achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs

• Proven ability to work independently and collaboratively with a team

• Strong analytical skills with the ability toidentifycoverage arguments, policy ambiguities, and contractual protections that support client recovery

• Excellent oral & written communication skills, with the ability to clearly articulate coverage positions, challenge carrier arguments, and guide clients through complex claims

• Proficiencywith all MS Office Applications and claims management systems

• PC Licenserequired; can be secured post-hire

• Occasional travel

Preferred Qualifications:

• Professional designations such as CIC, CRM, CPCU, or AIC