Refinery Site Manager (Downstream Chemicals) – Canton, OH

Are you passionate about leading a team, building relationships, and delivering value to ensure customer success?

Do you enjoy troubleshooting technical issues and developing solutions to meet customer’s needs? 

Partnering with the best

Join our Downstream Chemicals Team

Our Downstream Chemicals Team utilizes technology consisting of specialty chemicals, equipment, digital tools and over 100 years of industry knowledge to deliver value to our customers. 

The Downstream Chemicals Team leverages our expertise to provide best-in-class technology and support to optimize process, finished fuels and water treatment applications within the refineries where we operate.

Fueling your passion

As a Refinery Site Manager, you will provide a vital service by implementing, monitoring, troubleshooting, and evaluating chemical treatment programs. You will take ownership of a key customer account to ensure they have the services and products required to operate safely and efficiently. You will be responsible for leading and developing a collaborative team to solve complex and interesting technical problems.

As a Refinery Site Manager, you are responsible for:

• Safely managing day-to-day operations of refinery process, finished fuels, and water treatment programs to ensure performance and value delivery for our customers
• Managing a team of Account Representatives and Technicians at our customer’s location in Canton, OH
• Developing trusted relationships with customers and cross-functional teams to promote collaboration
• Applying account management fundamentals to understand customer needs, requirements and potential sales opportunities while supporting the account P&L
• Identifying and coordinating numerous projects of varying complexity to bring value to our customers
• Routine monitoring and reporting of performance of existing treatment programs
• Collaborating with team members to drive technical sales and innovative solutions that bring value to our customers
• Collecting and interpreting data for troubleshooting, service reports, meetings, reviews, and presentations delivered to customers
• Providing field support, laboratory analysis and technical guidance for our customers on issues, projects, turn-arounds, shut-downs, and daily operations
• Managing chemical inventories and deliveries at the customer location

To be successful in this role, will require:

• Have bachelor’s degree in chemical engineering (preferred) or similar discipline
• Have minimum of 3 years’ experience in Refining, supporting hydrocarbon process and finished fuels additives treatment programs
• Have strong understanding of industrial chemical treatment technology and sales process
• Have strong mechanical aptitude and troubleshooting skills
• Have previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation
• Have a comprehensive understanding of customer requirements and refinery market conditions
• Have ability to present complex technical content to various levels of internal and external organizations, in a clear and concise manner
• Have proficiency in Microsoft Office Programs (Excel, PowerPoint, Word, Outlook)
• Have ability to drive a company vehicle as required to perform job duties (motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
• Have a TWIC Card or ability to obtain a TWIC Card
• Residing in a commutable distance to Canton, OH

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Typical hours will be Monday – Friday, 7am - 4pm (must be willing and able to support the business after hours as-required)

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Competitive sales bonus program
• Company provided vehicle or vehicle allowance
• Competitive 401(k) program
• Company Stock Purchase Program
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance 
• Generous Parental Leave 
• Mental Health resources, Virtual Therapy Programs
• Dependent and Partners Care 
• Pet Insurance
• Additional elected or voluntary benefits
• Additional information can be found at