Description
Duties and Responsibilities:
Revenue Ownership for Connected Assets
• Manage revenue from installed and connected devices, including software subscriptions, connection fees, data services, and other recurring charges.
• Make sure every billable connection is billed correctly and that no active connection is missed.
• Keep an accurate, up-to-date list of installed assets and the revenue tied to each one.
Billing Accuracy and Revenue Recovery
• Find and fix billing problems, such as unbilled connections, missed fees, or incorrect pricing.
• Compare operational records with invoicing records to confirm billing is complete and accurate.
• Recover missed revenue through corrected billing, process improvements, and system fixes.
Revenue Growth
• Find ways to increase the average revenue earned from each connection.
• Identify opportunities to sell additional software, services, warranties, or upgrades to existing customers.
• Work with Sales and Product teams to improve pricing, packages, and revenue strategies.
Process and System Management
• Create and maintain clear processes for:
o Activating and onboarding new connections
o Starting and checking billing
o Managing renewals, cancellations, and asset lifecycle changes
• Serve as the business owner for systems that support recurring revenue, such as ERP, CRM, and connection tracking tools.
• Improve and automate revenue processes to reduce manual work and errors.
Data, Reporting, and Accountability
• Build and maintain dashboards that track important measures, including:
o Installed connections compared with billed connections
o Revenue earned per connection
o Customer loss, time to activate new connections, and billing accuracy
o Missed revenue and recovered revenue
• Share regular reports with executive leaders on revenue performance, risks, and opportunities.
Cross-Functional Leadership
• Work with Finance, Sales, Operations, IT, and Customer Support to keep revenue processes aligned and running smoothly.
• Serve as the main contact for issues that affect recurring revenue or billing accuracy.
• Help teams stay accountable for revenue tied to installed assets.
Knowledge and Skills:
• Strong ability to analyze data and compare records for accuracy
• Experience using ERP, CRM, and large data systems
• Ability to find and capture revenue opportunities
• Strong communication, teamwork, and follow-through skills
• Experience with recurring revenue or SaaS business models
• Experience generating revenue from installed equipment, connected devices, or similar assets
• Knowledge of pricing, billing systems, and revenue operations
Requirements
• Bachelor's degree in Finance, Business, Analytics, or related field
• 5+ years of experience in revenue operations, finance, recurring revenue, SaaS, or a related field
