Recruitment Manager

IntouchCX

$80K — $95K *
Staffing
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Certificate or degree in Business with a major in Human Resources
  • 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting
  • Exceptional communication skills
  • Ability to self-manage in a fast-paced environment
  • Strong organizational skills with accuracy
  • Creative problem solving and project management skills
  • Strategic planning and execution abilities

Responsibilities

  • Lead and manage Recruiting Teams with effective practices for volume recruiting
  • Provide recruiting support across management and departments
  • Assist hiring managers with candidate selection for culture fit
  • Support implementation of people-related change initiatives
  • Develop a strategic online recruiting presence
  • Track and report recruitment acquisition statistics
  • Coach team members on development and learning opportunities
  • Manage special projects as needed

Benefits

  • Industry-leading medical, vision, and dental benefit plans
  • Paid time off benefits
  • Amazing career growth opportunities
Full Job Description
About the Job

We're changing the way people think about customer care, and we need your help!

We're looking for a Recruitment Manager to lead and manage our Recruiting Team. Reporting into the Director of Recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.

As Recruitment Manager, You Will...
  • Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting
  • Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
  • Assist hiring managers with interviewing and selecting candidates for the right corporate culture and role fit
  • Support and help implement people-related change initiatives and recruiting deliverables
  • Support the development of strategic online recruiting presence - ex. Job Bank, Monster, LinkedIn, Facebook, etc.
  • Track and report recruitment acquisition statistics while producing accurate and relevant metrics
  • Coach team members on development needs, career growth and learning opportunities
  • Help with special projects as needed


As Recruitment Manager, You Have...
  • Certificate or degree in Business with a major in Human Resources
  • 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting
  • Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
  • The ability to self-manage daily duties and time in a fast-paced, always changing environment
  • The ability to organize and follow-up on multiple tasks with accuracy and timeliness
  • Creative problem solving and project management skills, with an eye for detail
  • The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • A service-oriented attitude with the ability to adapt to change and innovation
  • A strategic mindset with the ability to plan and execute for a desired result


Benefits of Working as a Recruitment Manager...
  • Industry-leading medical, vision, and dental benefit plans + paid time off benefits
  • Amazing career growth opportunities

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