Job DescriptionRecall Program Analyst In this position... The Recall Program Analyst reports to the Recall & Service Programs Program Manager. The Recall Program Analyst is responsible for writing and coordinating the development of Dealer Bulletins and Owner Letters for Field Service Actions (FSA), coordinating the development of FSA service procedures and tools, monitoring the post launch field performance of FSAs, making appropriate program adjustments, and assisting dealers and Ford activities regarding FSA related concerns.
ResponsibilitiesWhat you'll do...- Coordinate and participate in FSA planning, development, and launch meetings.
- Coordinate the development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
- Work with representatives from engineering to define concerns and ensure corrective actions are robust.
- Conduct FSA service trials to ensure technical instructions are feasible and accurate.
- Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
- Implement actions to minimize corporate warranty spend by optimizing repair procedures, part requirements and supplier costs (mailing, call center, technical instructions and refunds).
- Support the development of FSA Fact Sheets for assigned programs in support of Field Review Committee meetings.
- Ensure that all affected markets are considered in FSA planning, development, and launch processes.
- Work with warranty administration to establish appropriate FSA edit controls, as needed.
- Work with FSA coordinators to ensure programs are administered as approved in GCAMP.
- Monitor the post-launch field performance of assigned FSAs and make appropriate program adjustments, as needed.
- Assist dealers, FCSD functional activities and regional markets regarding FSA related concerns.
- Support the SSSC to enable accurate, high-quality, timely assistance to dealers
QualificationsYou'll have...- Bachelor's Degree or equivalent combination of relevant education and experience.
- 2+ years of automotive experience (dealer, supplier, assembly plant, retail auto parts store, or similar)
- 1+ years of experience leading a team or project (directly or indirectly)
Even better, you may have...- Automotive Technical Background preferred
- MMP and E_Cat (electronic parts catalog) experience preferred
- Ability to multitask and thrive in a fast-paced environment
- Eagerness to learn
- Ability to work as a team yet take action independently
- Strong communication skills, verbal and written required
- Word, Excel, and PowerPoint proficient
- Ability to work with cross-functional teams
- Strong project management skills with the capability of organizing & managing numerous projects simultaneously from inception/feasibility, through implementation
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
This position is a salary grade 5 and ranges from $65,100-$109,300., This position is a salary grade 6 and ranges from $74,300-$124,500., This position is a salary grade 7 and ranges from $86,600-$144,900., This position is a salary grade 8 and ranges from $99,100-$166,200.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid #LI-MK1
