Real Estate Client Experience Manager

GT Luxury Group

$90K — $130K *
Real Estate & Construction
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Active New Jersey real estate license required.
  • Minimum three years of residential real estate experience with at least 15 closed transactions.
  • Experience directly working with home sellers during significant client interactions.
  • Strong understanding of New Jersey's residential real estate market.
  • Ability to communicate warm, calm, and clearly under pressure.
  • Exceptional organizational skills, sound judgment, and high emotional maturity.
  • New Jersey residency and ability to provide occasional evening or weekend support.

Responsibilities

  • Own and nurture the relationship with home-selling clients from start to finish.
  • Proactively communicate with clients to keep them informed throughout the process.
  • Guide sellers through important discussions such as showings, pricing, and negotiations.
  • Handle emotionally charged situations with patience, care, and transparency.
  • Maintain accurate and current client records in the CRM for team accessibility.
  • Identify potential issues early and take initiative in providing solutions.
  • Collaborate with the team to create trust and long-lasting client relationships.

Benefits

  • Opportunity for significant professional growth and development.
  • Work in a supportive team environment focused on high standards and accountability.
  • Chance to build lasting relationships and positively impact clients' experiences.
  • Access to honest feedback to improve skills and performance.
  • Flexibility to manage client needs outside of standard hours when necessary.
Full Job Description
Only apply if taking care of people at the highest level is a personal standard for you. Selling a home is one of life's biggest transitions. Clients are trusting us with their family, their finances, and a deeply personal moment in their lives. You will own that relationship and become the calm, trusted person they turn to for answers, guidance, and reassurance. Real estate does not always follow normal business hours. This role requires the maturity and commitment to step up when an important client situation happens at night or on a weekend. It is not uncontrolled 24/7 availability. It is a promise that when a family truly needs us, we do not leave them alone. We are looking for someone who wants to become the best of the best and welcomes high standards, honest feedback, continued growth, and real accountability. Potential annual compensation is $90,000-$130,000, based on experience, performance, and results. Responsibilities • Own the relationship with GT's home-selling clients from the beginning of the relationship through closing and beyond. • Communicate proactively so clients always understand what is happening, what comes next, and who is handling it. • Guide sellers through showing feedback, pricing decisions, price reductions, negotiations, and other important conversations. • Handle emotional or difficult situations with patience, confidence, honesty, and genuine care. • Keep CRM and all client records accurate, current, and clear for the entire team. • Spot potential problems early, take ownership, and bring solutions instead of excuses. • Coordinate with the GT team to deliver an experience that earns trust, lasting relationships, reviews, and referrals. Qualifications • Active New Jersey real estate license. • At least three years of residential real estate experience and 15 closed transactions. • Direct experience working with home sellers and handling important client conversations. • Strong knowledge of New Jersey residential real estate. • Warm, calm, and clear communication, especially when a client is stressed or uncertain. • Exceptional organization, judgment, emotional maturity, and follow-through without constant reminders. • Must live in New Jersey and be willing to provide occasional evening or weekend support when an important client situation requires it.

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