D+H

RCM Sr Manager Client Executive

D+H • $100K — $130K *
Raleigh, NC 27610In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in revenue cycle management or a related field
  • Strong knowledge of CPT and ICD coding and medical terminology
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Familiarity with various billing systems (e.g., Next Gen, Pro, Allscripts, Epic)
  • Experience with client relationship management and service level agreements.
  • Ability to perform data analysis and provide oversight on billing and collection metrics.

Responsibilities

  • Manage client communications and service interactions with high-level executives.
  • Cultivate and maintain positive relationships with key client stakeholders.
  • Direct client expectation management based on service agreements.
  • Collaborate with internal teams to address and resolve client issues effectively.
  • Lead cross-functional teams to deliver high-quality outcomes within deadlines.
  • Engage in high-level analysis of billing statistics against benchmarks.
  • Support leadership in operational meetings and implement workflow improvements.

Benefits

  • Opportunities for professional growth and development.
  • Collaborative work environment with cross-departmental teams.
  • Recognition programs for high performers to maintain motivation.
  • Support in onboarding and coaching new employees.
Full Job Description
  • Responsible across multiple clients, including strategic clients which are typically larger volumes.
  • Proactively manages and directs client communications and RCMS service interactions with the highest level executives at the clients, including the full responsibility for the resolution of client escalations.
  • Regularly cultivates and fosters positive client relationships, most typically with client executives.
  • Manages client expectations based upon Service Level Agreement and effective decision making, in partnership with RCM Management assigned to specific clients.
  • Works collaboratively with various departments within RCMS and Allscripts to resolve client concerns or requests and ensures that solutions are effectively implemented throughout the applicable team(s) by working with the relevant RCM Management.
  • Effectively interacts with RCMS cross-functional teams in delivering high-quality work products under set timelines, creating work plans to direct the work of RCM Managers to meet client requirements/KPI's.
  • Assists in meetings with Operations and others to identify areas of concern and assist in the implementation of workflow changes.
  • Provides significant analysis expertise, trending and problem resolution. Provides high-level oversight on key billing/collection statistics across multiple clients and compares to national/regional/local benchmarks including but not limited to net collections, days in AR, etc.
  • As the RCM expert, participates in Sales Cycle demos and/or walkthroughs. Involved in decision-making on rates charged to clients for services and decisions on whether to accept prospective clients from the Sales team. Provides subject matter expertise, on internal and external calls.
  • Provides thought leadership.
  • Supports AVP role on business-related matters and may act as a backup to AVP role when needed.
  • Identify and recruit internal/external talents to ensure an effective mix of competencies.
  • Induct new joiners in order to quickly maximize performance.
  • Set and communicate team/individual objectives and KPIs to inspire individuals to achieve high performance.
  • Allocate workload to fully utilize every employee's talent.
  • Implement development plans and coach for individuals to reach their maximum talent.
  • Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner.
  • Recognize high performers to maintain motivation and retain key talent. Regularly communicate on company news and team progress against business plan.
  • Knowledgeable of CPT and ICD coding and medical terminology.
  • Extensive knowledge with email, search engines, Internet, ability to effectively use payer websites, and LaserFiche.
  • Intermediate practical knowledge and use of Microsoft products; Outlook, Word, Excel and PowerPoint.
  • Preferred experience with MS Access, Crystal reports.
  • General knowledge of and the ability to learn/regularly use various billing systems, EMR's and interfaces.
  • Previous experience with various billing systems such as Next Gen, Pro, Allscripts, Epic, and others.
  • Accounting skills preferred.


Compensation for this job is subject to market conditions, geographic considerations, the candidate's unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.

Visa Sponsorship is not offered for this position.

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About D+H

D+H is committed to being the technology partner that financial services organizations trust and rely on to build deeper and more profitable relationships with their own customers. In 1875, when D+H was founded, They may have looked a lot different than we do today, but the core of that commitment – being a trusted provider to our customers – has never changed. They have remained committed to delivering solutions that power our customers’ businesses in increasingly competitive markets. They are proud of their strong and vibrant history - it drives their culture and the way they do business today.

Veradigm Careers

Joining Veradigm presents an unparalleled opportunity to advance a career in healthcare technology with a company at the forefront of innovation and leadership. Veradigm, a leader in providing cutting-edge healthcare solutions, offers a range of job opportunities designed to empower professional growth and personal achievement.

Explore Career Opportunities

Veradigm is actively hiring and seeks professionals who are passionate about making a significant impact in the healthcare industry. With a variety of positions available, from technical roles to customer support, Veradigm ensures that every team member can find a place to excel.

Internship Programs

Veradigm's internship programs offer a robust introduction to the healthcare technology sector, providing hands-on experience and valuable networking opportunities. Interns at Veradigm gain practical skills and knowledge, setting the stage for future employment in a dynamic and evolving industry.

Professional Growth and Development

Veradigm is committed to the professional growth of its employees, offering extensive training and development programs. These initiatives are designed to enhance skills and foster innovation, ensuring that every team member can achieve their career aspirations within the company.

Diversity and Inclusion

At Veradigm, diversity is celebrated and actively promoted through comprehensive diversity training programs. The company believes that a diverse team enriches the workplace culture and drives the innovation that Veradigm is known for.

Benefits and Culture

Employees at Veradigm enjoy a range of benefits that support both their professional and personal lives. The company culture emphasizes teamwork, leadership, and the well-being of its staff, creating an environment where individuals can thrive.

Applying for a Position

Candidates interested in joining Veradigm are encouraged to explore available job opportunities on the Veradigm Careers page. The application process typically involves submitting a resume, completing an interview, and demonstrating how one's skills and experiences align with the company's needs.

Stay Connected with Veradigm Jobs

To stay informed about new openings and company news, potential candidates can sign up for job alert emails. These updates provide insights into Veradigm and highlight how the company continues to lead and innovate within the healthcare sector.

Networking and Career Advancement

Veradigm supports a vibrant professional community where networking and peer interactions are encouraged. This community helps foster relationships that can lead to career advancement and continued employment opportunities within the company.

Join the Veradigm Team

Veradigm is looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on the Veradigm Jobs portal and discover how you can contribute to a leader in healthcare technology.

READ CAREERS BLOG

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Veradigm. Explore how Veradigm is shaping the future of healthcare and how you can be a part of this exciting journey.
Learn more about D+H
Industry
Legal & Accounting
Founded
1875
* Ladders Estimates

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