QuickSTAT Air Logistics Healthcare Manager

As the QuickSTAT National Air Logistics Healthcare Manager, you will play a pivotal leadership role in overseeing healthcare air logistics operations across the network. You will be responsible for driving operational excellence, customer satisfaction, financial performance, compliance, and employee engagement while leading a team dedicated to delivering best-in-class service in highly regulated and time-critical environments.

This is an opportunity for a strategic and hands-on leader to make a meaningful impact, influence business growth, and help shape the future of healthcare logistics.

How you create impact

• Lead and manage national healthcare air logistics operations, ensuring exceptional service, operational efficiency, and regulatory compliance across a complex and time-critical network.
• Oversee end-to-end logistics activities, including imports, exports, transportation, customer service, shipment monitoring, and exception management.
• Build and maintain strong relationships with key healthcare, pharmaceutical, and life sciences customers while ensuring service delivery exceeds expectations.
• Drive operational and financial performance through effective management of KPIs, service levels, budgets, forecasting, and P&L accountability.
• Lead, coach, and develop high-performing teams, creating a culture of engagement, accountability, collaboration, and continuous improvement.
• Develop staffing strategies, workforce plans, and training programs to support business growth and operational requirements.
• Analyze operational trends and performance metrics to identify opportunities for process improvement, productivity gains, and enhanced customer satisfaction.
• Ensure compliance with healthcare, transportation, quality, safety, health, environmental (QSHE), GDP, and regulatory requirements.
• Partner with commercial, customer success, and operational teams to support customer retention, account growth, and new business opportunities.
• Lead change initiatives, business continuity planning, and operational improvement projects that support long-term organizational success.

What we would like you to bring

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Life Sciences, Healthcare Management, or a related field.
• 10+ years of progressive experience in logistics, transportation, freight forwarding, supply chain, or healthcare logistics operations.
• 7+ years of leadership experience managing teams, supervisors, managers, and cross-functional operations.
• 5+ years of experience supporting healthcare, pharmaceutical, life sciences, clinical trial, temperature-controlled, or other highly regulated logistics environments.
• Proven experience managing national, regional, or multi-site logistics operations.
• Strong operational knowledge of domestic and international air freight, customs procedures, transportation regulations, and healthcare logistics requirements.
• Experience managing strategic customer relationships and delivering results in complex, customer-focused environments.
• Demonstrated success managing budgets, forecasting, productivity initiatives, and P&L performance.
• Strong analytical, problem-solving, and decision-making skills with experience leveraging KPIs and operational reporting to drive results.
• Proficiency with transportation management systems (TMS), logistics technology platforms, and Microsoft Office applications.

Preferred Qualifications

• Master's degree in Business Administration, Supply Chain, Logistics, or Healthcare Administration.
• IATA Dangerous Goods Certification.
• GDP (Good Distribution Practice) training or certification.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience within global freight forwarding, healthcare logistics, specialty transportation, or time-critical logistics organizations.
• Experience supporting clinical trials, cell and gene therapies, biologics, or other specialized healthcare supply chains.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.