Job Summary:The Quality Supervisor oversees a team of Quality Training Specialists to execute the activities required to meet IES training and quality standards.
General Job Duties and Responsibilities:- Work closely with Quality Manager to establish company's quality procedures, standards and specifications for all business units.
- Define and train quality procedures to team and operations staff.
- Review reports done by team to ensure customer requirements are met.
- Ensure that manufacturers' specifications are met.
- Proactively look for ways to reduce waste and increase efficiency.
- Set up and maintain controls and documentation procedures.
- Monitor performance by gathering relevant data and producing data and recommendations.
- Make suggestions for changes and improvements and how to implement them.
- Use relevant quality tools to make sure managers and other staff understand how to improve the business.
- Monitor team to confirm we are working as effectively as possible.
- Be a customer advocate.
- Mentor team members to achieve goals; professional and personal.
- Other duties as assigned.
Min
USD $90,000.00/Yr.
Max
USD $100,000.00/Yr.
Qualifications
Physical and Mental Requirements:- Operate as a team member of management
- Strong verbal and written communication skills
- Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
- Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
- For demonstration purposes, must be able to climb ladders, use hand and power tools, lift 50 pounds.
- Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
- Must promote the Company culture and mission to all employees, vendors, clients and business partners.
- Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
- Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
- Must be able to travel within the branch territory and/or regional territory as needed.
- Must be able to learn and teach Company and customer project management systems.
- Estimated 50% travel
- Regular attendance is mandatory.
Education, Certification, License, and Skill Requirements:- High School diploma or equivalent.
- Must have a minimum of three (3) years training experience or related role.
- Must have a minimum of five (5) years project management experience in telecommunications, electrical or a related technical or construction field.
- Prefer BICSI trainer certification.
- Must have demonstrated knowledge of job costing, job planning, quality management, safety training and contract administration.
- Must have working knowledge of arithmetic, algebra, geometry and their applications.
- Skilled in numerical and statistical analysis.
- Must be able to organize and plan your work and work of others.
- Must be proficient with Microsoft Office (Word, Excel, PowerPoint and MS Project).
- Must meet Company minimum driving standards.
- Working knowledge of instructional design and adult learning theory practice preferred
- Must be able to lead and work as part of a team.
- Ability to determine the kind of tools and equipment needed to do a job.
- Possess good knowledge of arithmetic, algebra, geometry and their application.
- Maintain technical knowledge by attending educational workshops, reviewing publications
- Working knowledge of construction process (bid process, project management, delegation, financial etc.
- Must have BICSI Technician certification
- Prefer BICSI trainer certification.
Minimum Years of Experience
6+
License Required
No
Minimum Education
High School
Workplace Type
Onsite
