The Quality Review and Audit Lead Analyst supports Quality Control, Audit, and testing initiatives across client implementations, benefit changes, and ongoing business activities. This role focuses on executing defined test plans, validating benefit configuration and data accuracy, documenting defects, and supporting testing timelines in alignment with established methodologies and guidance.

Applying analytical thinking, attention to detail, and foundational subject matter knowledge, the Analyst helps identify issues, validate expected outcomes, and support accurate delivery of client and regulatory requirements. Working in a collaborative, fast-paced environment, the Analyst partners with implementation, account, operations, and product teams-under the direction of Advisors and Senior Advisors-to ensure test execution aligns with defined requirements and business objectives.

The role also contributes to operational readiness and continuous improvement by following established procedures, documenting findings, and by participating in lessons learned and process improvement efforts. The Analyst supports multiple Lines of Business, including HealthPlan, Medicare, Medicaid, Exchange, Commercial, DoD, and Cigna, and may participate in client-facing activities with appropriate oversight while continuing to build expertise across testing methodologies, business processes, and lines of business.

Key Responsibilities

Testing Execution & Support

• Execute assigned testing activities for implementations, benefit changes, and business initiatives following defined test plans and procedures
• Perform data validation and test case execution to confirm accuracy, completeness, and alignment with expected setup
• Support test preparation activities, including test data creation and validation
• Assist in maintaining testing schedules and meeting expected completion dates

Issue Identification & Documentation

• Identify and document testing defects, discrepancies, and observations clearly and accurately
• Track issues and support escalation to Advisors or project leads as needed
• Retest fixes and validate resolutions to confirm expected outcomes
• Maintain detailed documentation of testing results and findings

Process Adherence & Continuous Improvement

• Follow established testing processes, quality controls, and documentation standards
• Participate in lessons learned discussions and contribute suggestions for process enhancements
• Support updates to testing documentation, job aids, and reference materials
• Assist with pilot initiatives, special projects, and ad hoc testing efforts as assigned

Collaboration & Professional Development

• Participate in project meetings, team discussions, and working sessions
• Collaborate with peers and cross-functional partners to support testing deliverables
• Actively build knowledge of benefits, configuration, and testing methodologies
• Seek and incorporate feedback to support skill development and readiness for increased responsibility

Skills, Attributes & Core Competencies

Core Competencies

• Demonstrates Cigna values, including teamwork, accountability, and willingness to learn
• Strong attention to detail with a quality focused mindset
• Fundamental analytical and problem-solving skills
• Ability to follow defined processes and produce consistent, accurate work

Professional Attributes

• Well organized with the ability to manage assigned tasks and priorities
• Clear verbal and written communication skills
• Able to work effectively in a team-based environment under guidance
• Adaptable and responsive in a dynamic work setting
• Willingness to support flexible schedules during peak or critical delivery periods

Qualifications

Required Qualifications

• Bachelor's degree required, with 2+ years of experience in operations, benefits/clinical, claims processing, testing, quality assurance, audit, or a related role preferred - or- 5+ years of related experience
• Basic knowledge of healthcare benefits and/or claims processing preferred
• Clinical, pharmacy, or healthcare-related background preferred
• Ability to follow testing instructions, document findings, and meet assigned deadlines
• Willingness to learn multiple Lines of Business, including HealthPlan, Medicare, Medicaid, Exchange, Commercial, DoD, and Cigna
• Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 68,700 - 114,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.