Quality Program Manager
Job Posting Location: Grenada, MS
Posting Start Date: 6/25/26
Req Id: 7819
Required Travel: 0 - 30%
Remote, Onsite or Hybrid?: Hybrid
Position DescriptionWe are seeking a Quality Program Manager to serve as the primary quality interface between Modine and key data center customers. This role drives customer satisfaction, structured issue resolution, and continuous improvement across Modine's thermal management product lines.
Key Responsibilities- Serve as the designated quality owner for assigned accounts.
- Act as the main point of contact for all customer quality matters.
- Lead customer quality reviews and support key customer initiatives.
- Interpret and ensure alignment with customer specific quality requirements.
- Own the full customer issue lifecycle using methods such as 8D, A3, and DMAIC.
- Lead cross-functional teams in root cause analysis and corrective action.
- Manage containment and communication for escalations and field issues.
- Monitor warranty trends, field performance, and reliability metrics.
- Drive continuous improvement to enhance product reliability and reduce defects.
- Update DFMEA and PFMEA based on customer learnings.
- Support testing and validation for product changes or new designs.
- Participate in NPI programs for assigned customer accounts.
- Ensure PPAP/FAI, control plans, and quality documentation meet customer requirements.
- Support customer audits, FAT/SAT, and other readiness events.
- Maintain customer scorecards and quality dashboards.
- Report on DPPM, warranty costs, and systemic issues.
- Analyze trends to prioritize improvement actions.
Required Education & Qualifications- Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or related field.
- 5+ years of quality engineering experience in manufacturing or HVAC/refrigeration systems.
- Proficiency in structured problem-solving (8D, RCA, CAPA).
- Strong understanding of quality tools: DFMEA, PFMEA, SPC, MSA, control plans.
- Experience engaging directly with customers in a quality role.
Preferred Qualifications:- Six Sigma Green Belt/Black Belt or CQE certification.
- Experience with data center cooling products (chillers, air handlers, thermal systems).
- Experience with field failure analysis and reliability engineering.
Why Choose Modine? Health & Well-being:- Day One
- Competitive health, dental & vision insurance coverage
- Employee Assistance Program
- After 90 days of continuous employment
- Maternity Leave (12 weeks at 100% pay)
- 8 weeks of short term disability leave paid at 100%
- 4 weeks of paid parental leave paid at 100%
- Paternity Leave (4 weeks at 100% pay)
Financial Benefits:- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance:- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information: MyModine Benefits
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