As our Quality Patient Safety Program Manager Licensed, you will help patients, caregivers, and clinical leaders improve the quality and safety of care so they can achieve the best possible outcomes.

Every day you will lead quality improvement initiatives, analyze clinical performance data, and collaborate with interdisciplinary teams to identify opportunities for safer, more effective care. You will be expected to manage patient safety and regulatory programs, facilitate performance improvement projects, ensure compliance with accreditation standards, and support a culture of continuous quality improvement across the organization.

To be successful in this role, you will have strong knowledge of quality and patient safety principles, experience with performance improvement methodologies and regulatory standards, excellent analytical and project management skills, and the ability to build collaborative relationships with leaders and frontline staff.

• Assists in the design, planning, implementation and coordination of Quality Management, Patient Safety and Performance Improvement activities for assigned hospital and medical staff departments, committees, divisions, service lines and functions. Proactively coordinates and facilitates performance improvement teams to support key initiatives, including but not limited to, activities focused on clinical quality improvement, patient safety and risk reduction, patient experience, efficiency, FMEAS, root cause analyses and medical staff improvement (e.g. case review for peer review, OPPE, FPPE).
• Participates in an integral role to ensure compliance with CMS HIQRP/HOQRP, TJC, Leapfrog, etc., data collection and reporting of process and outcome measures. Facilitates development and implementation of data collection tools and processes including the ability to: identify data elements needed to complete appropriate measurement, perform data collection and abstraction per specifications, and validate data prior to submission or preview reports prior to publication.
• Facilitates meetings, presents data and reports, identifies key findings and assists with action plans and implementation.
• Maintains current knowledge of accreditation and licensing requirements and must be a resource to staff on these regulations in order to improve management of outcomes and ensure compliance. Assists with regulatory readiness and survey preparation activities including mock survey tracers.

Required:

• Three (3) years of clinical experience in an acute care setting
• One (1) year of healthcare-related quality management/performance improvement experience (e.g., chart audit, PI team member, etc.)
• Current state license in a clinical field in state of practice
• Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) is required within 2 years of employment

• Required Minimum Knowledge, Skills, Abilities and Training:

  • Knowledge and expertise of quality management/performance improvement methods, tools, and techniques (e.g. PDSA, Tests of Change, Six Sigma, LEAN) and ability to create and support an environment that meets the quality goals of the organization.
  • Current knowledge of data reporting and regulatory/accreditation requirements for acute and ambulatory care services and federal, state and local healthcare related laws and regulations and the ability to comply with these in healthcare practices and activities.
  • Knowledge of effective self-management practices and ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Understanding of the necessity and value of accuracy and attention to detail. Must be able to review patient records and provide case summaries and maintain the confidentiality of the peer review process.
  • Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  • Knowledge of the current situation or issue at hand; ability to take full personal responsibility or ownership for assignments, activities, decisions and results.
  • Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
  • Ability to work well under pressure and respond to changing needs and complex environments.
  • Excellent communication skills (oral and written), presentation style, including the ability to concisely present data to leaders, clinicians and staff at all levels of the organization.