Job Summary:
Reporting directly to the Director of Operations, the Manager of Quality Assurance is responsible for the strategic oversight, execution, and continuous evolution of the WaterFurnace Quality System. Supported by a strong, dedicated team of quality personnel, you will oversee and optimize organizational frameworks designed to guarantee exceptional product and service quality, maintain rigid adherence to ISO standards, and maximize cross-functional operational efficiency.
The ideal leader for this role seamlessly bridges the gap between technical compliance and business performance. By championing a customer-centric approach to quality, you will ensure that our internal metrics, continuous improvement initiatives, and process optimizations directly translate into superior product reliability, reduced warranty claims, and an exceptional experience for our end-users.
Supervisory Responsibilities:
- ISO Compliance & Audits: Maintain the Quality Management System (QMS) for compliance with ISO 9001 and 14001 standards. Support all internal and third-party ISO audits.
- Continuous Improvement: Execute Kaizen strategies to eliminate waste, streamline workflows, and reduce cycle times.
- Team Leadership: Recruit, mentor, develop, and manage a team of QA specialists. Conduct performance evaluations that are timely and constructive.
- Metrics & Risk Management: Own operational KPIs and data reporting. Manage risk assessments and the Corrective and Preventive Action (CAPA) process.
- Collaboration: work with business leaders, to identify quality system changes that would drive improvement within the organization
- Customer Centric: Ensure that all quality assurance frameworks and process improvements are aligned with the end-user experience, translating customer feedback into measurable operational standards.
Qualifications:
- Experience: 7+ years in QA/operations management, including 3+ years of direct people leadership.
- Education: Bachelor's degree in Engineering, Business Operations, Supply Chain, or a related field.
- Skills: Proficiency in root cause analysis, analytical and problem-solving skills.
Essential Functions:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 50 pounds at times.
- Must be able to climb stairs several times daily
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
