Job Title:
Quality ManagerJob Description:Our team members are our most important asset, and we are in search of aQuality Manager based at our Cypressfacility. This position is responsible for leading site-level quality execution for manufactured products and processes while providing leadership and technical guidance to Quality Engineers supporting multiple manufacturing locations.
Reporting to the Director of Quality, the Quality Manager will lead and develop the Cypress Quality team and assigned Quality Engineers while providing functional Quality leadership. This role will collaborate across Operations, Engineering, Supply Chain, and enterprise Quality teams to ensure consistent quality performance and customer satisfaction across the organization.
We are looking for people who believe in our guiding principles and values of:
- Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
- Integrity - We're honest, transparent, and committed to doing what's right.
- Customer focus - We have relentless focus on our customers and their success.
- Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
- Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness.
- Champion change - We know adaptation and improvement are requirements to survive and to thrive.
- Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.
In this role you will get to:
- Lead the design, implementation, and maintenance of the site Quality Management System to ensure consistent standards and compliance across all operations.
- Plan, conduct, and manage internal quality audits while serving as the site facilitator for external certification and customer audits.
- Oversee the creation, revision, and control of quality procedures, work instructions, and documentation to support operational clarity and standardization.
- Lead structured root-cause investigations and drive corrective and preventive actions to eliminate recurring quality issues and strengthen process reliability.
- Develop and deliver quality-related training to ensure employees understand quality expectations, procedures, and their role in achieving product excellence.
- Track and analyze the Cost of Poor Quality to identify trends and drive initiatives that reduce scrap, rework, warranty claims, and service-related costs.
- Define, measure, and report site-level quality KPIs and metrics, providing visibility into performance trends and opportunities for improvement.
- Lead continuous improvement projects using Lean, Six Sigma, and structured problem-solving methods to enhance process capability, reduce variation, and improve throughput.
- Manage the customer quality feedback loop, ensuring timely investigation and resolution of complaints, RMAs, and corrective action requests.
- Provide operational quality support to improve First Pass Yield, reduce defects, and strengthen process controls across manufacturing operations.
- Collaborate with Engineering and Operations to ensure robust manufacturability, design-for-quality, and effective process controls for new, existing, and transferred products.
- Drive the development and ongoing maintenance of control plans, PFMEAs, inspection standards, and verification methods.
- Review nonconformances and lead cross-functional efforts to implement sustainable solutions and mitigate quality risks.
- Lead, mentor, and develop the site Quality team and assigned Quality Engineers, ensuring clear priorities, strong execution, and alignment with organizational objectives.
- Provide functional leadership and technical guidance to Quality Engineers at multiple manufacturing sites to ensure consistent application of quality standards, tools, and methodologies.
- Align multi-site Quality Engineering activities with enterprise quality objectives by sharing best practices, supporting problem solving, and promoting standardization.
- Serve as the customer-facing quality representative for site-level issues, communicating findings and corrective actions professionally and promptly.
- Support enterprise-level quality initiatives to maintain alignment and consistency across multiple locations.
- Perform other duties as assigned.
Qualifications:- Bachelor's degree in Engineering, Quality, Operations, or a related technical discipline.
- 10 or more years of experience in manufacturing quality, quality engineering, or related technical roles.
- Five or more years of leadership experience, including direct management of Quality personnel and functional leadership across multiple locations.
- Demonstrated experience developing, implementing, and sustaining a Quality Management System within a manufacturing environment.
- Change-leadership experience supporting operational growth, site development, manufacturing transfers, or quality transformation initiatives.
Preferred skills
:- Bilingual in English and Spanish.
- ASQ CMQ/OE, CQE, or equivalent quality certification.
- Lean Six Sigma Green Belt; Black Belt strongly preferred.
- Experience with electrical products and applicable compliance standards, including UL, ETL, and CSA.
- Experience supporting manufacturing-site growth, product transfers, product industrialization, or acquisition integration.
- Proficiency with ERP/MRP systems, preferably Epicor, and Microsoft 365 applications.
- Experience with electronic Quality Management Systems and quality data reporting tools.
Additional Information:
- Position may require up to 20% travel
