DESCRIPTION

Position Summary

The Quality Manager provides strategic and operational leadership for the Quality Management System, supplier quality, manufacturing quality, customer quality, and continuous improvement initiatives supporting the design and manufacture of terminal tractors. This role ensures compliance with company standards, customer requirements, and ISO 9001 requirements while fostering a culture of quality excellence.

Essential Duties and Responsibilities
• Develop and execute the plant quality strategy and annual objectives.
• Lead ISO 9001 compliance, audits, corrective actions, and management reviews.
• Establish manufacturing quality plans, inspection standards, and control plans.
• Manage supplier quality systems including audits, APQP, PPAP, SCARs, and supplier performance reviews.
• Lead new product launch quality readiness and production validation activities.
• Analyze warranty, customer complaint, scrap, rework, and defect data.
• Facilitate root cause investigations using 8D, 5-Why, FMEA, SPC, MSA, and problem-solving tools.
• Oversee calibration, nonconforming material, and document control systems.
• Develop quality reporting dashboards and executive KPI reviews.
• Partner with Engineering, Manufacturing, Supply Chain, Procurement and Service teams to drive continuous improvement.
• Lead customer audits and quality-related communications.
• Build and develop the quality team through coaching, training, and performance management.

Key Performance Indicators

First Pass Yield (FPY); Supplier PPM; Internal Defect Rate; Cost of Poor Quality (COPQ); Warranty Performance; Audit Findings Closure; Supplier Corrective Action Closure; Customer Complaint Resolution; On-Time PPAP Approval.

Qualifications

Bachelor degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related field. Minimum 7-10 years of manufacturing quality experience and 3-5 years of quality leadership experience. Strong knowledge of ISO 9001, APQP, PPAP, FMEA, SPC, MSA, Control Plans, auditing, and continuous improvement methodologies.

Preferred Qualifications

CQE, CQM, Lead Auditor, Six Sigma Green Belt or Black Belt. Experience in heavy equipment, industrial vehicle, automotive, truck, or off-road manufacturing environments.

Competencies

Leadership; Strategic Thinking; Data Analytics; Project Management; Communication Skills; Supplier Development; Customer Focus; Change Management; Financial Acumen; Continuous Improvement.

Physical Demands

Regular sitting, standing, walking, use of computer equipment, and movement throughout manufacturing facilities. Ability to conduct plant audits and supplier visits. Occasional lifting consistent with office and manufacturing environments.

Work Environment

Combination of office and manufacturing environments with routine exposure to industrial noise, equipment, and production operations. Domestic and international travel may be required.

Risk Exposure

Influences product quality, customer satisfaction, regulatory compliance, supplier performance, operational effectiveness, and company reputation. Quality failures may result in warranty costs, customer dissatisfaction, production disruption, and financial losses.

REQUIREMENTS

• Bachelor degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related field. Minimum 7-10 years of manufacturing quality experience and 3-5 years of quality