JOB TITLE: Quality Manager
EMPLOYMENT CLASSIFICATION:EMPLOYER: SMS group
DEPARTMENT: Operations
REPORTS TO: Operations Manager
EFFECTIVE DATE: 08/11/2026
SUMMARY: Responsible for maintaining all quality systems, including ISO requirements, SSOP's and customer requirements.
DUTIES AND RESPONSIBILITIES:- Assist in developing and standardizing methods by which performance metrics are established and reported
- Oversee ISO compliance and certification
- Create and maintain safe standard operating procedures (SSOP's)
- Oversee NCR and IAP programs/systems
- Conduct internal audits
- Train in-plant Quality personnel, internal auditors, and affected employees
- Assist in reviewing work instructions, routers, travelers and inspection documents
- Participate in registration/surveillance audits
- Ensure corrective actions are properly generated and effectively closed
- Ensure document and records controls are maintained
- Work with all facilities to ensure all action items from audits, observations, complaints, etc. are effectively followed through
- Communicate regularly with various customers, both internal and external. This includes working closely with SMS group's Engineers, Project Managers, customers, and vendors.
- Perform other duties as assigned or requested.
SUPERVISORY RESPONSIBILITIES:QUALIFICATIONS:- Bachelor's Degree (BA) from four-year college or university in Engineering or a related field preferred
- 5+ years' experience in quality with ISO experience
- Able to read blueprints
- Experience with precision measurement tools
- Must be well versed in both QA and QC, with emphasis on QC
- Past supervisory experience highly preferred
- ISO Auditor experience
- Strong organizational, communication, statistical, and computer skills
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
- Ability to write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from management team, customers, and staff
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Computer Skills: GSS, Excel spreadsheets and Word Processing Software
COMPETENCIES:- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:- Frequently required to stand.
- Frequently required to walk.
- Continually required to sit.
- Continually required to utilize hand and finger dexterity.
- Continually required to talk or hear.
- Occasionally works near moving mechanical parts.
- Occasionally exposed to outside weather conditions.
- Occasionally exposed to extreme heat or cold (non-weather).
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- The employee must occasionally lift and/or move up to 50 lbs.
- Additional remarks regarding work environment:
- Works within a general office environment and occasionally on the shop floor.
- Able to travel occasionally
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
