Quality Manager

Infosys Limited Digital$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required.
  • 5-7 years of experience in project management and quality assurance roles.
  • Proven track record in the insurance sector, particularly in compliance and risk management.
  • Strong expertise in Agile methodologies, preferably SAFe.
  • Effective communication skills for stakeholder management.

Responsibilities

  • Define project objectives and align them with business goals.
  • Build and maintain strong relationships with clients, ensuring transparent communication.
  • Drive process improvement and implement innovative methodologies.
  • Identify risks and develop strategies for mitigation.
  • Manage project budgets and resource allocation for optimal efficiency.
  • Support the preparation and alignment of technical and commercial proposals.
  • Lead scope changes and ensure compliance with client requirements.

Benefits

  • Medical, dental, vision, and life insurance coverage.
  • Long-term and short-term disability insurance.
  • Health and dependent care reimbursement accounts.
  • Various insurance options including accident and critical illness coverage.
  • 401(k) plan with contributions based on salary.
  • Paid holidays and time off.
Full Job Description
Job details

Job Role

Domain Project Lead 2

Career Role

Principal Consultant - US

Work Location

Hartford, CT

State / Region / Province

Connecticut

Country

USA

Domain

Delivery

Interest Group

Infosys Limited

Company

ITL USA

Requisition ID

149387BR

Technical Skills 1

Foundational |Business Process Management|Solution Designing

Technical Skills 2

Foundational|Quality Assurance|Quality Assurance

Technical Skills 3

Domain|Insurance|Compliance & Risk Management

Technical Skills 4

Technology|Agile Management|Agile Management Tools

Technical Skills 5

Foundational|Quality Engineering|Quality Engineering Strategy Design

In the assigned Job Role of Domain Project Lead 2, your Area Of Responsibility will be as below:
• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders
• Build and maintain strong client relationships, providing regular updates to ensure alignment and transparency
• Drive process improvement by reviewing project deliverables and incorporating innovative methodologies related to product research and benchmarking studies, system configurations and assessment of new technologies
• Identify potential risks and implement mitigation strategies to ensure successful project outcomes
• Develop and manage project estimates, monitor budget performance, and optimize resource allocation for efficiency
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective
• Lead scope changes and manage client requirements, ensuring proper estimation, approval, and contractual updates

Your contribution to the team:
• Demonstration of strategic mindset for delivering impactful, client-aligned projects
• Problem-solving expertise and ability to steer project economics and delivery
• Strong relationship with mid and senior level client stakeholders
• Strong leadership abilities to foster team performance and growth
• Commitment to cultivating a culture of learning and innovation

Required Skill and Experience

Customer Engagement
Collaborating with Business Product Owners and Technical Leads for Requirement gathering and issue remediation and feedback. Serve as a key liaison between business units and technical teams, ensuring seamless communication and alignment. Lead workshops and stakeholder meetings to define project scope, clarify requirements, and secure agreement on deliverables. Strong oral & written communication skills, Business stakeholder managemen
20%
Work Execution / Delivery
Proven experience delivering complex initiatives as a Quality Analyst with US/London Market expertise across underwriting, claims, and operations. Skilled in navigating insurance systems, legacy bureau processes, and modern digital tools while collaborating effectively across global teams in matrix environments. Strong Agile practitioner (SAFe desirable), adept at PI planning and increment-based delivery. Expert in writing user stories, non-functional requirements, and mapping complex processes into actionable change. Leads multi-team delivery, manages dependencies and risks, and drives stakeholder outcomes through KPIs and data-driven decisions.
40%
Offshore Coordination / Handholding
Supporting offshore teams in application maintenance and enhancements.
Establish Clear Communication Channels, Regularly review offshore deliverables, assess quality of deliverables, and offer timely, constructive feedback to support continuous improvement.
10%
Quality Assurance / Reviews
Document and validate functional requirements. Define acceptance criteria and lead UAT planning, coverage, and sign-off for complex increments. Review technical designs for alignment with business objectives and maintain accurate as-is/to-be process documentation to confirm measurable optimization. Ensure peer-reviewed data modeling outputs are clearly communicated for decision-making. Facilitate stakeholder workshops, validate scope, and institutionalize quality gates, traceability, and benefits realization reviews.
30%

Preferred Skill and Experience

Define quality strategy for BeazleyPro applications (quote, bind, administration, document generation)

Define test strategy, test automation strategy and test cases.. Execute repeatable test cases

Validate business requirements; ensure traceability and prioritization. Map workflows and identify opportunities for optimization and automation of test cases.

Identify data, controls, and hand-offs across the value chain.

Good understanding of the London Insurance Market, including syndicates, coverholders, brokers, and Xchanging bureau.

Review user stories and acceptance criteria; lead quality assurance for value delivery..

Assist with UAT strategy, coverage, and sign-off; support go-live activities and adoption plans.

Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off

About Infosys Limited Digital

Infosys Limited Digital Careers

Joining Infosys Limited Digital offers a unique opportunity to be part of a global team of professionals who are at the forefront of digital innovation and transformation. Infosys Limited Digital is renowned for its commitment to leadership in technology services and consulting, making it an ideal place for ambitious individuals seeking growth and career advancement.

Explore Job Opportunities

Infosys Limited Digital is actively seeking talented individuals to join their team. With a variety of job opportunities available, candidates can find positions that match their skills and interests. The company values diversity and inclusivity, ensuring that all team members have the opportunity to contribute to their fullest potential.

Experience Professional Growth

At Infosys Limited Digital, professional growth is a priority. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Employees are encouraged to take leadership roles within projects, fostering a culture of innovation and continuous improvement.

Engage in Meaningful Work

Employees at Infosys Limited Digital engage in projects that transform businesses and industries worldwide. By leveraging cutting-edge technology and deep industry expertise, the team delivers solutions that meet the complex demands of today's digital landscape.

Internship Programs

For those starting their careers, Infosys Limited Digital’s internship programs provide a robust platform for learning and development. Interns gain hands-on experience, working alongside seasoned professionals on real-world projects. This not only enhances their skills but also prepares them for future employment opportunities within the company.

Join a Collaborative Team

Infosys Limited Digital prides itself on its collaborative culture. Team members from around the globe come together to share ideas and strategies, ensuring the best outcomes for clients and stakeholders. Networking within the company is highly encouraged, opening doors to myriad opportunities for career advancement.

Prepare for Your Interview

When applying for a position at Infosys Limited Digital, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company’s needs and values.

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