Position SummaryQuality Manager with extensive leadership experience in ISO 9001 and AS9100 compliant Quality Management Systems (QMS) within electronics manufacturing environments. Proven expertise in building and managing high-performing quality teams, driving compliance with customer and regulatory requirements, and delivering operational excellence. Demonstrated success in audit management, root cause corrective actions, continuous improvement initiatives, and cross-functional collaboration to ensure superior product quality, on-time delivery, and exceptional customer satisfaction.
Duties and Responsibilities- Oversee the development, implementation, and continuous improvement of the QMS to maintain full compliance with ISO 9001, AS9100, and other applicable standards.
- Provide quality oversight and approval for key processes, including Purchase Order reviews, Contract Kick-Off meetings, Manufacturing Readiness Reviews (MRR), Engineering Change Orders (ECOs), and Return Material Authorizations (RMAs).
- Lead, mentor, and develop a cross-functional Quality team of Engineers, Administrators, and Inspectors, fostering alignment with organizational goals and customer expectations.
- Direct quality planning, resource allocation, and team performance to support strategic initiatives, production targets, and customer requirements.
- Serve as the primary point of contact for customer quality issues, including surveys, audits, complaints, corrective actions, and Root Cause Corrective Action (RCCA) submissions.
- Plan and successfully execute customer audits, third-party surveillance audits, and ISO/AS9100 recertification audits, ensuring sustained certification and compliance.
- Actively participate in daily production and shipping meetings to proactively address quality concerns, mitigate risks, and achieve on-time delivery objectives.
- Coordinate and facilitate quarterly Management Review meetings, preparing comprehensive performance metrics, action registers, risk assessments, and improvement plans.
- Lead bi-weekly Quality Stand-Up meetings to review performance data, communicate customer feedback, track corrective actions, and drive continuous improvement.
- Ensure adherence to customer-specific quality requirements and contractual obligations across the entire product realization lifecycle.
- Conduct annual performance evaluations, provide coaching, and support professional development for Quality Department personnel.
- Monitor key quality metrics, analyze trends, and implement effective corrective and preventive actions (CAPA) to enhance product and process performance.
- Collaborate closely with Engineering, Operations, Supply Chain, and Program Management teams to resolve issues and optimize quality outcomes.
Minimum Qualifications- Bachelor's degree (or equivalent experience) in an engineering discipline.
- Minimum 10+ years of progressive experience as a Quality Engineer in an electronics manufacturing services (EMS) environment.
- Demonstrated subject matter expertise in at least one key engineering discipline, with working familiarity across all relevant areas.
- In-depth knowledge of IPC and J-STD workmanship standards (e.g., IPC-A-610, IPC-A-620, J-STD-001).
- 5+ years of experience in a Quality management or supervisory role.
- Strong leadership, communication, customer service, and problem-solving skills.
- Proficiency with ERP systems.
- S. Citizenship required.
Preferred Qualifications- ESD control knowledge and best practices.
- J-STD-001 certification with Space Addendum.
- Advanced IPC standards knowledge (IPC-610, IPC-620, IPC-7711/21).
- Deep AS9100 expertise.
- Lean Six Sigma Black Belt certification.
- Experience with PFMEA, PPAP, and related APQP tools.
