Quality Managers are responsible for the administration and management of all aspects of the plant’s quality program for all containers working through the plant quality, production, and logistics personnel. The responsibility includes management of internal / external relationships relative to quality (including supplier, customer, and regulatory compliance), management of internal quality control systems, process critical control points, and quality performance improvement and awareness. As a member of the Plant’s management team the Quality Assurance Manager also has shared responsibility for overall Plant operations, especially safety and efficiency. Primary duties of a Quality Manager include:

• Understands, follows and enforces all established safety, health, quality GMP and Company policies, procedures and recognized practices.
• Understands, follows and enforces all established policies, procedures and recognized practices.
• Understand and interpret customer requirements; convert into manufacturing requirements (define necessary inspection and critical process points and required methodologies).
• Customer complaint response and tracking: Monitor complaint type and frequency to verify effectiveness of corrective actions.
• Define, implement and monitor the systems required to ensure compliance (GMP’s, required certifications, sanitation, and customer audit requirements).
• Work as required with Engineering, Sales, and Customer Service in completing the above responsibilities.
• Work with suppliers as required, defining customer and plant requirements and ensuring conformance.
• Assessment and development of operating procedures and controls for all automatic inspection devices.
• Define, develop, train, implement and monitor process control points and make necessary improvements for defect elimination.
• Regularly communicate customer issues and overall plant quality performance to management, staff, and plant personnel.
• Hire, train, and direct the daily activities of the plant quality staff.
• Continued evaluation of procedures, in all areas of responsibility for the best practices, particularly in the areas of Safety and efficiency.
• May be responsible for special projects related to other functional areas.
• 0-25% travel may be required.

• Bachelor's degree in Engineering, Business or other applicable area required
• Plastics experience a plus
• Minimum of 5 years of experience in a quality management role within a manufacturing environment, preferably in plastic bottle or packaging production. (Highly preferred)
• Demonstrate a broad knowledge of SPC and the applications within a manufacturing environment
• Proven experience with quality tools and methodologies (e.g., root cause analysis, FMEA, CAPA, etc.).
• Display team leadership while representing the Quality Team and Graham Packaging
• Strong knowledge of quality management systems (e.g., ISO 9001, GMP, GFSI, FDA standards, etc.).
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Six sigma green belt, A3 or continuous improvement equivalent certification or above
• Proficient with Microsoft Office Suite; experience with quality management software is a plus.
• Exceptionally strong communications and influencing skills, drive, sense of urgency, energy level, and problem-solving abilities with the ability to teach/transfer the skills to their team will be critical for their success.
• Ability to drive change through education, respect and collaboration will be critical.