This role follows a hybrid work model, with an expectation of approximately two days per week on site. On-site requirements may vary based on business needs, team meetings, training, and operational priorities.Are you passionate about improving patient outcomes and advancing equitable access to high-quality care? As a Senior Quality Improvement Specialist, you'll partner with ambulatory care teams, providers, and operational leaders to identify performance gaps, implement targeted improvement strategies, and monitor progress across a diverse clinic network. In this role, you'll lead initiatives focused on ambulatory quality, health equity, and in-network referral optimization, helping to reduce variation in care, improve clinical outcomes, and strengthen the patient experience. By combining data-driven insights with collaborative problem-solving, you'll play a key role in driving sustainable improvements that support healthier communities and reinforce Corewell Health's commitment to exceptional care.
If you're energized by influencing meaningful change, building strong partnerships, and turning quality insights into action, we want to hear from you. Bring your expertise in quality improvement, passion for health equity, and commitment to improving patient care-and help shape the future of ambulatory quality across Corewell Health. Apply today and join a team dedicated to delivering measurable results for our patients, communities, and care teams.
Job SummaryDrives projects throughout the organization including both clinical and non-clinical areas to accomplish measurable quality improvement. Work assignments are typically more complex involving multi-disciplinary teams. Analyzes and measures the effectiveness of existing processes and drives sustainable, repeatable, and quantifiable quality improvement. Collects and analyzes process and/or quality data to initiate, develop, and influence operational practices and procedures that focus on enhanced quality outcomes. Facilitates large improvement projects in coordination with leaders and providers to drive continuous improvement. Flexible in adapting to changing priorities. Mentors colleagues in improvement science application across the organization. Drives strategic quality goal setting to influence strategic priorities.
Essential Functions- Supports and drives improvement activities for accountable areas based on organizational priorities (project management, measurable deliverables, milestones, and data informed strategy).
- Serves as a liaison between various departments across the Corewell Health System. Communicates, collaborates, networks with and acts as a change agent to key stakeholders. Also ensures continuity and coordination of services with appropriate utilization of resources. Responsible for stakeholder management across collaboration within dept and organizational resources.
- Drives continuous assessment and improvements using appropriate tools and methodology within the business, assists stakeholders and process owners in prioritizing improvement opportunities.
- Proficient application of improvement sciences to drive quality performance in regulatory, accreditation and publicly-reported programs.
- Analyze, interpret, and communicate benchmarked quality data and trends to identify opportunities and improve outcomes.
- Mentor and share quality improvement knowledge and skills across the organization.
- Drive strategic quality goal setting to influence strategic priorities.
- Support regulatory, accreditation, and publicly reported quality programs, including data collection, validation, and submission to external agencies.
QualificationsRequired
- Bachelor's Degree or equivalent in Healthcare related field
- 5 years of Quality improvement, performance improvement, project management or related field
Preferred
- Master's Degree in Healthcare related field
- RN - State of Michigan
- 2 years of Participation on improvement initiatives
- CRT-At least one Certification from preferred list - Institute for Healthcare Improvement (IHI), IHI Open School
- CRT-At least one Certification from preferred list - Institute for Healthcare Improvement (IHI), IHI Improvement Coach Program
- CRT-Professional in Healthcare Quality, Certified (CPHQ) - NAHQ National Association for Healthcare Quality Certified Professional in Healthcare Quality (CPHQ)
Primary LocationSITE - Professional Building Meadowbrook - 2550 Meadowbrook Rd - Benton Harbor
Department NamePHO Clinical Transformation Dept - Lakeland Care
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work8 a.m. - 5 p.m.
Days WorkedMonday to Friday
Weekend FrequencyN/A
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