Job Title & Specialty Area: Quality Improvement Consultant

Department: Quality Patient Safety

Location: Plano, there will be some expected intermittent travel to CH- Dallas Campus.

Shift: Day, Mon - Fri

Job Type: On-Site

Summary:
This role leads the on-site facilitation of system-wide, strategic clinical quality improvement projects. This individual builds relationships with multidisciplinary teams, providing consultation and support to achieve measurable outcome improvements. This individual utilizes quality improvement methodology and tools, and techniques in clinical environments to achieve organizational goals. This includes collaborating with clinical leaders to develop aim statements, key driver diagrams, establish key metrics, and interpreting and presenting quality data using sophisticated data analysis. This individual will be assigned varying projects in alignment with the needs of the organization and will apply project planning and management to effectively meet CHST quality strategic goals. Leads and/or participates in clinical effectiveness projects aimed at applying current evidence and best practice to standardize care through the development of clinical guidelines and protocols. This role also works in partnership with the health equity team to reduce healthcare disparities.

Responsibilities:
* Leads multidisciplinary teams through the development of quality indicators and identifies opportunities for improvement, to monitor and evaluate the quality of care and services provided to patients based on evidence-based practices, regulatory and accrediting agency requirements, and data analysis of high-risk problem prone, and high-volume processes.
* On-site Facilitation of improvement projects using scientifically proven quality improvement methodology with the ability to rapidly learn and apply (with guidance) improvement science principles, steps, and tools in the various activities.
* Provides professional leadership, coaching and support for Hospital-wide and departmental quality improvement programs, projects and initiatives.
* Able to communicate effectively, clearly concisely, and persuasively at all levels of organization, demonstrating a willingness to listen, respond appropriately and effectively navigate conflicts .
* Develop and maintain professional, collaborative relationships with internal and external stakeholders (ie. Physicians, Clinical leaders, data analytics, patient safety, etc) to ensure alignment in achieving quality outcomes.
* Develops and delivers presentations to groups in a training or facilitation role. Collaborates with QI/PI consultants and advisors and assists with developing presentations and documents that articulates a compelling story line through the effective use of data.
* Collaborates with system quality director to develop quality improvement curricula, design program interventions and data strategy to increase expertise throughout the organization.
* Analyzes quality and safety performance data against internal and external benchmarks to identify opportunities for improvement; Facilitates teams through development of internal and benchmarks when necessary
* Able to perform complex project tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment.
* Uses sophisticated data analysis methods within quality improvement projects (ex: run charts, process control charts, and other statistical analysis)
* Facilitates the development of clinical guidelines and protocols - including leveraging order sets, Best Practice Alerts, and other electronic forms
* Works with applicable staff to utilize appropriate audit strategies, data extraction, expert observation, surveys, focus groups or other tools to obtain relevant information to improve care and quality of service.
* Supports clinical teams in the development of posters, abstracts and/or manuscripts related to quality improvement projects.
* Remains up to date on healthcare quality standards and best practices. Participates in healthcare quality conferences and educational offerings.

WORK EXPERIENCE
* At least 5 years experience in a healthcare clinical practice required
* At least 2 years experience in Quality, process improvement, or equivalent required

EDUCATION
* Four-year Bachelor's degree or equivalent experience required
* Graduate or professional work or advanced degree; or equivalent experience preferred

LICENSES AND CERTIFICATIONS
* Current RN license to practice nursing in the State of Texas Upon Hire required
* Lean Six Sigma preferred
* CPHQ preferred

JOB PROFILE
* Requires depth within a specialized, critical discipline and/or breadth of substantive professional knowledge that crosses disciplines within the professional field
* Interprets internal/external business challenges and recommends best practices to improve products, processes or services
* May lead functional teams or projects with moderate resource requirements, risk, and /or complexity
* Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
* Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
* Works independently, with guidance in only the most complex situations
* Communicates difficult concepts and negotiates with others to adopt a different point of view

NON-MANAGEMENT SKILLS
* Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
* Use appropriate interpersonal styles to establish effective relationships with customers and internal partners; interact with others in a way that promotes openness and trust and gives them confidence in one's intentions.
* Meet patient and patient family needs; take responsibility for a patient's safety, satisfaction, and clinical outcomes; use appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
* Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
* Develop and use collaborative relationships to facilitate the accomplishment of work goals.
* Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.
* Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
* Deal effectively with others in an antagonistic situation; use appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
* Effectively manage one's time and resources to ensure that work is completed efficiently.
* Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
* Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
* Assimilate and apply new job-related information in a timely manner.
* Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Holistic Benefits - How We'll Care for You:
• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement