Philip Morris International

Quality Engineer

Philip Morris International • $88K — $110K *
Wilson, NC 27893In-Person
Manufacturing & Automotive
Less than 5 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Biological Sciences, or Physical Sciences required.
  • 3-5 years of relevant experience, preferably in fast-paced manufacturing consumer goods.
  • Project management skills are preferred.
  • Advanced knowledge of ISO, ICH, and GMP standards.
  • Strong abilities in IT, root cause analysis, and statistical analysis.
  • Understanding of Six Sigma fundamentals and process capability metrics.
  • Must be legally authorized to work in the U.S. and fluent in English.

Responsibilities

  • Provide technical quality support to enhance material, product, and process performance.
  • Define, maintain, and train on Quality Management System (QMS) procedures for compliance and improvement.
  • Lead initiatives for product quality and productivity enhancements using Lean and Total Quality practices.
  • Serve as the site's Subject Matter Expert for Consumer Complaint Management during audits and inspections.
  • Monitor and manage complaint dashboards, coordinating investigations effectively across various departments.
  • Ensure compliance with the Process & Product Performance Monitoring (PPPM) procedure, including testing and process checks.
  • Analyze product and process outcomes, identifying trends and recommending improvement actions.

Benefits

  • Competitive salary and annual bonus eligibility based on position level.
  • Comprehensive medical, dental, and vision coverage.
  • 401k with significant company match and generous PTO policy.
  • Smart Work hybrid model promoting workplace flexibility.
  • Inclusive culture that values contributions from all employees.
  • Opportunities for skill development and career advancement within a global business.
Full Job Description
QUALITY ENGINEER | WILSON NC

Be a part of a revolutionary change!

Your 'day to day':

  • Provide technical quality support to improve material, product, and process performance. Address quality issues with timely risk assessments and action plans.
  • Define, maintain, and train on QMS procedures to ensure compliance and continuous improvement.
  • Lead initiatives to enhance product quality and productivity using Lean, TPM, and Total Quality concepts.
  • Serve as the site's Consumer Complaint Management SME, owning complaint procedures, representing the site during audits/inspections, and ensuring full inspection readiness.
  • Monitor daily complaint dashboards, manage intake and triage, coordinate investigations with SSM, call centers, Customer Care, Engineering, and Manufacturing, and ensure all R3 records are accurate, complete, and compliant with timelines.
  • Ensure compliance with the Process & Product Performance Monitoring (PPPM) procedure, including daily process performance checks and scheduling required product testing for each production batch.
  • Analyze product and process results, identify trends, recommend improvement actions, and provide monthly PDCA KPIs, including CpK metrics.
  • Lead investigations for CpK values that do not meet site targets and define appropriate react actions for PDCA.
  • Maintain a strong floor presence to understand processes, validate assumptions, and build credibility with Operations.
  • Lead key continuous improvement initiatives within OPEN+, including managing Q-BOS routines, defining improvement projects, and applying structured problem-solving methodologies.
  • Identify, prioritize, and drive quality improvement opportunities across Manufacturing and Quality, ensuring sustainability through standardization and performance tracking.
  • Manage end-to-end NC/CAPA activities, including root cause analysis, action plan development, implementation tracking, effectiveness checks, and timely closure of records.
  • Support IQOS 4 deployment by monitoring early quality performance, verifying readiness of processes and controls, and collaborating with Manufacturing, Engineering, and global teams to ensure a successful launch and sustained product quality.
  • Promote and apply PMI standards for sustainability, health, safety, and environment.

Who we're looking for:

  • Bachelor's degree in Engineering, Biological Sciences, Physical sciences required
  • 3-5 years of experience required
  • Experience in Fast Manufacturing Consumer Goods preferred
  • Project Management skills preferred
  • Advanced knowledge of ISO, ICH, GMP standards
  • Strong IT, project management, root cause analysis, and statistical skills
  • Understand Six Sigma fundamentals and process capability metrics
  • MUST BE: Legally authorized to work in the U.S.
  • Fluent in English


Annual Base Salary: $88,000 - 110,000

What we offer:

  • We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
  • We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
  • Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
  • Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
  • Take pride in delivering our promise to society: To improve the lives of millions of smokers.


About Philip Morris International

Philip Morris International Careers

Join the global team at Philip Morris International (PMI), a leading international tobacco company dedicated to innovation and transformation in the industry. At PMI, we offer more than just job opportunities; we provide a platform for professional growth and leadership development in an environment that values diversity and inclusion.

Work You’ll Do

At Philip Morris International, you will be part of a dynamic team that is focused on leading the transformation of the tobacco industry towards a smoke-free future. Engage in innovative work that pushes the boundaries of what is possible in consumer goods. With PMI, you can contribute to industry-leading projects and utilize cutting-edge technology to make a meaningful impact.

Explore Our Diverse Opportunities

Whether you're looking for an internship, ready to start your career, or an experienced professional seeking a leadership role, PMI offers a range of positions to match your skills and ambitions. Explore job opportunities in various fields including research and development, marketing, sales, finance, and more. Each position at PMI is a step towards a future-proof career in a company that prioritizes innovation and leadership.

Grow and Develop with Us

PMI is committed to the growth of its employees. We offer comprehensive benefits and diversity training programs designed to enhance your professional skills and personal development. Our leadership programs foster an inclusive culture that encourages networking and innovation, ensuring that every team member can achieve their career goals.

Be Part of Our Culture

At Philip Morris International, we believe that our strength lies in our diversity. Our inclusive culture welcomes professionals from all backgrounds, empowering them to bring their unique perspectives to our team. Collaboration and respect drive our collective success, making PMI a rewarding place to work.

Join Our Team

Ready to advance your career at Philip Morris International? Search open positions that match your skills and interests. We are always hiring creative, curious, and motivated individuals who are ready to drive innovation in our industry. Prepare your resume, sharpen your interview skills, and become part of a company that’s leading change.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our network. Subscribe to receive personalized job alerts and updates that can help you stay ahead in your career journey.

Philip Morris International Careers

Discover the opportunities waiting for you at PMI. Join us in making history in a company where your career is as important to us as it is to you. Explore, innovate, and grow with Philip Morris International.
Learn more about Philip Morris International
Size
69,600 employees
Market Cap
$157.8 billion
Industry
Food & Beverages
Net Income
$8 billion
Founded
1900
5 Year Trend
+3.3%
Revenue
$28.6 billion
NASDAQ
PM
* Ladders Estimates

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