What you will doWithin Johnson Controls' Data Center Solutions group, you will be responsible for driving the execution of quality goals and objectives by proactively driving actions to meet internal and external customer expectations for quality. You will work cross-functionally to identify causes of potential product/ process failures and drive corrective and preventative actions internally and/ or with suppliers and customers as needed.
Using sound audit techniques and statistical tools, you will identify high-leverage continuous improvement projects to elevate the organization's quality delivery to our customers.
How you will do itExternal Quality Performance - Customer Focus:
- Monitor and analyze assigned Customer KPIs, including, but not limited, commissioning, Incomplete Work Orders (IWOs) and warranty processes to define the top offenders.
- Work with cross-functional teams to investigate the KPI's top offenders, guiding and assisting the team during the Problem-Solving process to ensure the true root cause is found.
- Follow up the progress of the open Problem-Solving projects in the assigned product lines until proper closure.
- Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when receiving customer quality complaints.
- Be the company's representative before our customers to report on the status of the open actions/projects for the assigned product lines.
- Update the dashboards (electronic and physical) and report out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.
Internal Quality Performance - Internal Processes Focus:
- Monitor and analyze assigned product lines KPI's, including, but not limited to: Defects Per Unit (DPU), First Pass Yield (FPY), Non-Conformance Material Report (NCR), to define the top offenders.
- Work with cross-functional teams to investigate the assigned product lines KPI's top offenders, guiding and assisting the team during the Problem-Solving process to ensure the true root cause is found.
- Follow up the progress of the internal KPI's open Problem-Solving projects in the assigned product lines until proper closure.
- Guide and assist the operations and quality control teams to implement robust containment activities for the assigned product lines when internal issues arise.
- Update the internal KPI's dashboards (electronic and physical) and report out files for the assigned product lines with the appropriate frequency to ensure the latest information is displayed.
Quality Processes Leadership:
- Be an advocate for Quality, applying and promoting the Quality Management System (QMS) by analyzing product specifications and manufacturing processes/procedures to determine best practices to meet or exceed customer requirements/expectations, our QMS and ISO standards.
- Perform Internal Process and Product Assessments.
- Provide quality support to cross-functional New Product Introduction (NPI) team projects to implement the use of Process Failure Mode and Effects Analysis (PFMEA), Control Plans (CP), and Operator Description Sheets (ODS).
- Collaborate with cross-functional teams and use statistical tools (SPC, DOE, etc.) to support the Continuous Improvement activities as well as the root cause investigation process.
- Be the the non-biased person to help the team define issue ownership when issues arise in the shop floor or when reported by our customers.
- Take ownership of Quality KPI's by closely following open actions and ensuring cross-functional team working meetings are taking place and are being effective to address the assigned product line top offenders.
What we look for
Required:- Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or another technical field
- Minimum 3-5 years' experience in a quality engineering role - ideally in a manufacturing environment
- Proven track record using structured problem-solving methodologies to resolve manufacturing and systemic issues.
- Knowledge of quality management systems, including ISO 9001
- Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
- Effectively operate in cross-functional teams.
- Ability to communicate with multiple cultures/regions.
- Candidates must exhibit a high-level of self-motivation, ownership, sense of urgency and comfortable making recommendations across broad teams.
- Open to occasional business travel (domestic and international).
- Proven track record of driving continuous quality improvement in a manufacturing environment.
- Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences internally and externally.
- To be comfortable in demanding accountability from peers when needed, be open to receive constructive feedback and react to get better.
Preferred:- ASQ Certified CQE.
- Certified in structured problem-solving methodologies such as Six Sigma, Red X/Shainin, Kepner-Tregoe, etc.
- Minitab or equivalent statistical analysis software (current version) experience.
- Previous experience as internal auditor.
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