Position Summary:

The Quality Director provides oversight and ensures execution of all Quality Department tasks within their market and serves as a resource for staff in this role in other markets. This role requires a high degree of collaboration within each market to ensure compliance with state regulations and accreditation standards while maintaining consistency and alignment with the One Beacon philosophy across all markets. Additionally, the role involves actively monitoring and reviewing company KPIs and audits to address any deviations in performance beyond acceptable limits in ongoing close collaboration with the Data and Analytics Team and Quality leadership.

Primary Responsibilities:

• Responsible for oversight and execution of all Quality Department tasks within the market.
• Facilitate Incident Review Committee, including preparation of meeting agendas and minutes and outreach to committee members to ensure tasks are completed.
• Monitor the Quality functions within market and recommend improvements, remediate risks, and drive collaboration with colleagues in Compliance, Clinical/Medical, and Operations.
• Work closely with the Quality Director, Policy and Performance Metrics and Data & Analytics Team to support the collection of data/metrics/KPIs in a timely manner
• Actively review data/metrics/KPIs, identifying and addressing any deviations in performance beyond acceptable limits
• Identify gaps in established KPIs and collaborate with Operations to implement new data/metrics/KPIs as directed by leadership
• Collaborate with market teams to develop and implement corrective actions and improvement plans based on KPI analysis and results from home and day program audits
• Funds management oversight.

Support One Beacon initiative(s)Work closely with Quality Director, Accreditation, and Compliance, Clinical/Medical and Operations colleagues to ensure market achieves and maintains accreditationAssigned unannounced evening home visits per monthSupervise, coach and hire as needed Quality Analyst(s)Prepare and present reports as requested on Quality Department performance for senior management and other stakeholders.

Education & Qualifications:

• Bachelor's degree in healthcare administration, social work, or a related field preferred
• Master's degree and or nursing degree preferred
• CPHQ certification preferred
• Minimum of 5 - 10 years of experience in a healthcare or social services setting i.e., IDD Group Homes is required.
• Strong understanding of Missouri state regulations, accreditation standards and performance management principles

Required Information Technology (IT) Systems Skills and Proficiency:

Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive. You will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.

Skills and Experience:

• Excellent organizational, analytical, and problem-solving skills
• Strong communication and interpersonal skills. Ability to collaborate effectively with diverse teams
• Strong computer skills utilizing various software programs and applications
• A professional demeanor
• Demonstrated ability to multi-task
• Ability to work with little daily supervision