Stellantis

Quality Customer Protection Specialist

Stellantis • $75K — $95K *
Detroit, MI 48228In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree
  • 5+ years of relevant experience
  • Strong understanding of Plant systems (Mainframe, Foundry, PBI)
  • Strong communication skills (written and verbal)
  • Rigorous and pragmatic approach to problem solving
  • Willingness to work off shift hours and weekends as needed

Responsibilities

  • Lead SQAM evening market review meetings to monitor control implementation and assess warranty issues
  • Analyze customer quality performance indicators to identify trends and opportunities for improvement
  • Ensure high-severity SQAM issues receive appropriate attention through verification activities
  • Monitor daily issuance of Global Issue Management records and ensure timely resolution of concerns
  • Track unbucketed claims and drive issuance of appropriate GIMs
  • Participate in meetings to review GIMs impacting manufacturing operations
  • Verify compliance with containment and corrective action processes for warranty concerns

Benefits

  • Cross-functional collaboration opportunities
  • Focus on continuous improvement and accountability
  • Involvement in customer impact and quality improvement initiatives
  • Opportunity for skill development in quality management processes
Full Job Description
The Quality Customer Protection Specialist is responsible for safeguarding the customer experience by ensuring that vehicle quality concerns are proactively identified, accurately assessed, and effectively resolved. This role strengthens the connection between customer feedback, manufacturing performance, and quality system execution, ensuring alignment with corporate customer quality objectives.

Specific Responsibilities include but are not limited to:

Warranty and Customer Quality Management
  • Lead and facilitate SQAM evening market review meetings on the production floor to monitor control implementation, assess warranty-related issues, and challenge the effectiveness of containment actions.
  • Monitor and analyze customer quality performance indicators for assigned vehicle programs, identifying trends, emerging risks, and opportunities for improvement.
  • Ensure high-severity SQAM issues receive appropriate attention through Red Rabbit verification activities and enhanced control validation.

GIM and Manufacturing Issue Management
  • Monitor daily issuance of Global Issue Management (GIM) records and ensure timely assignment and follow-up of manufacturing-related concerns.
  • Track claims that have not been properly bucketed, driving the issuance of appropriate GIMs when required.
  • Participate in Short Loop and FEW meetings to review GIMs impacting manufacturing operations and plant-detectable issues.

Corrective Action and Containment Governance
  • Monitor compliance with e-Post-It issuance requirements and ensure Interim Containment Actions (ICA) and Permanent Corrective Actions (PCA) are appropriately implemented for manufacturing-related warranty concerns.
  • Verify issuance of e-Post-It actions for all applicable warranty manufacturing claims and evaluate control effectiveness through ongoing tracking and validation.
  • Lead the treatment of Manufacturing Non-Conformities (NCs), ensuring rapid containment, thorough root cause analysis, and sustainable corrective action implementation.
  • Manage RSU issuance and follow-up activities to ensure timely completion of required actions.
  • Track plant alerts and maintain status reporting to ensure visibility of open concerns and mitigation activities.

Cross-Functional Collaboration
  • Partner closely with Quality Engineering, Control Tower teams, Manufacturing Operations, Warranty, and Serial Life Quality organizations to ensure alignment on customer-impacting issues and quality improvement initiatives.
  • Drive a culture of accountability, continuous improvement, and customer-focused problem solving throughout manufacturing operations.


Basic Qualifications:
  • Bachelor's degree
  • 5+ years of relevant experience
  • Strong understanding of Plant systems such as Mainframe, Foundry, PBI
  • Strong communication skills, both written and verbal
  • Rigorous and pragmatic
  • Willingness to work off shift hours and weekends as needed


Preferred Qualifications:
  • Bachelor's degree in the fields of Mechanical or Electrical Engineering or Engineering Technology from an accredited university
  • Experience in a manufacturing/union environment
  • Experience as Quality Product Engineer
  • Reactive Green Belt certification

About Stellantis

Stellantis is a multinational automotive manufacturer formed in 2021 by the merger of Fiat Chrysler Automobiles and Groupe PSA. The company designs, produces, and sells a wide range of vehicles under various brands, including Alfa Romeo, Chrysler, Citroen, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, and Vauxhall. Stellantis operates in over 130 countries and has 14 brands in its portfolio. The company is committed to sustainable mobility and has set ambitious targets for reducing its carbon footprint and increasing the share of electric vehicles in its sales.
Learn more about Stellantis
Size
400,000 employees
Market Cap
$44.9 billion
Industry
Manufacturing & Automotive
* Ladders Estimates

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