The Quality Control Manager is responsible for ensuring quality, compliance, and operational excellence throughout the program. Responsibilities include:
- Preparing reports and maintaining records of work accomplishments, quality metrics, and administrative activities
- Coordinating the preparation, presentation, and communication of work-related information to leadership
- Developing, implementing, and maintaining quality assurance and quality control programs
- Monitoring transaction processing and customer service standards throughout the business lifecycle
- Conducting financial analyses, operational evaluations, and quality assessments
- Planning and performing internal audits to ensure compliance with contractual and operational requirements
- Serving as the primary point of contact for external inspections, audits, and compliance reviews
- Identifying process improvement opportunities and recommending corrective actions
- Collaborating with program leadership to maintain operational excellence and continuous improvement
- Performing other duties as assigned
- This position is primarily remote. Travel may be required, including occasional short-notice travel, to support operational and contractual requirements.
RequirementsQualificationsPreferred candidates will possess one or more of the following:
- Experience in quality assurance, quality control, compliance, auditing, program management, investigations, case management, law enforcement, or related fields
- Experience working with programs serving foreign-born populations
- Demonstrated leadership experience as a manager, supervisor, team lead, mentor, auditor, or quality control professional
- Experience reviewing, evaluating, developing, and improving operational processes and quality systems
- Strong analytical, organizational, and problem-solving skills
- Ability to thrive in a dynamic, fast-paced environment while maintaining professionalism and discretion
- Experience working with diverse populations and multicultural environments
- Ability to work flexible schedules, including weekends and holidays, when mission requirements dictate
- Foreign language proficiency is a plus
Minimum RequirementsApplicants must:
- Be a U.S. Citizen
- Successfully complete all required pre-employment screening and government suitability requirements, including:
- Background investigation
- Fingerprinting
- Credit review, where applicable
- Completion of the OF-306 Declaration for Federal Employment (or equivalent required forms)
- Employment eligibility verification (Form I-9)
- Possess and maintain a valid driver's license
- Be able to obtain and maintain any required government approvals throughout employment
- If applicable, certify registration with the Selective Service System in accordance with federal law
Work Environment- Remote or designated work location (to be determined)
- Full-time position
- Occasional travel, including short-notice travel, may be required
- Position requires prolonged periods of sitting, standing, walking, and computer use
Additional Information- Additional employment documentation may be required during the hiring process.
- Current or former political appointees within the past five (5) years must disclose this information during the hiring process, as required.
