The Military and Family Life Counseling (MFLC) Program is seeking a Quality Control Manager who is highly motivated, passionate about quality, and capable of leading the full range of program quality functions.
*This position requires that the individual in this role be independently licensed in a mental health field
*This position also requires U.S. Citizenship
Primary Responsibilities
Manage all aspects of quality for the contract, including data collection and reporting. Ensure all quality assurance programs, metrics, reports, and data are gathered, managed, and reported in accordance with contract standards
Define, execute, and maintain the program quality system to meet customer and Leidos quality standards
Ensure compliance with the credentialing and training of all program personnel
Lead implementation of the Mission Assurance Model (Product Assurance, Execution Assurance, Performance Assurance, Predictive Prevention, and Lean Improvement Activity) to enhance operational efficiency and ensure the highest standards of quality in counselor operations
Provide regular status to Mission Assurance and program leadership on process health, deliverables, surveillance results, performance metrics, risks and opportunities, and areas of concern
Monitor corrective action plans to closure; track and escalate overdue or unresolved audit findings
Conduct sampling checks and assurance activities under the Mission Assurance Model and lead quality and improvement working groups
Enter and maintain audit findings in the Common Audit Database (CAD) with timely updates and closures
Review performance metrics and analyze trends to inform program decisions and deliverable quality
Hold the Responsible and Accountable designations for Mission Assurance process entries in the program RACI
Support effective communication among program management, counselors, and Government stakeholders regarding quality, performance, compliance, and continuous improvement.
Responsible for supervising two direct reports.
Basic Qualifications
Master's degree plus 10 years of relevant experience, from an accredited graduate program in a relevant mental health field
Minimum five years of supervisory experience
Minimum of five years managing operational efficiencies and quality standards (quality control and quality assurance) for programs of similar complexity and scope
Current, valid, unrestricted independent clinical license (licensed to practice independently) in a relevant mental health field such as clinical social work, psychology, marriage and family therapy, or professional counseling; issued by a State, the District of Columbia, or a U.S. territory or possession; and recognized by the Secretary of War as an appropriate license for non-medical counseling services
Proficient in the use of Excel, Word, PowerPoint, and SharePoint Online
Familiar with the use of AI in business operations or willing to upskill in AI usage
Expert knowledge of MFLC contract deliverables (or contract deliverables of a program comparable in scope and size)
Excellent problem-solving and communication skills; able to collaborate across functions and brief senior leadership
U.S. citizen and fluent in English
Preferred Qualifications
Two years of experience in a mental health field such as social work, psychology, marriage and family therapy, or counseling
Certification in quality assurance, Six Sigma, program management, or a related field
Two years of experience working with DoD organizations; military experience, including military spouse, military dependent, or Veteran, strongly desired
Familiarity with operations and planning processes
Background in cross-functional team collaboration and briefing different audiences
Original Posting:August 27, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range $116,350.00 - $210,325.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
