Job DescriptionABOUT THE OPPORTUNITYQuality Assurance SupervisorSchedule: Monday-Friday, 8:00 AM - 5:00 PM
Salary Range: $106,400 - $159,500
Come join our Victorville, CA facility where we manufacture and distribute products such as A&H Laundry Detergent and A&H Cat Litter.
ROLE SUMMARYThe Quality Assurance Supervisor is responsible for ensuring that all assigned areas of the site Quality Management System (QMS) consistently meet established requirements. This role plays a critical part in the success of our QMS and requires a hands-on approach, working closely with cross-functional teams to manage key programs and drive continuous improvement efforts.
DUTIES AND RESPONSIBILITIES- Manage and develop Quality team personnel, including hiring, oversight, guidance, and development support.
- Support development of goals for direct reports and provide routine feedback through formal and informal channels.
- Assign daily and long-term job functions and projects to team members.
- Ensure daily records are complete, accurate, and approved for finished product positive release. Track error rates, assist cross-functional teams with root cause analysis, and identify/implement process improvements.
- Manage the site document control program to ensure active documents (SOPs, JWIs, OLPs, etc.) are current and accessible. Monitor production areas for obsolete documentation.
- Support communication of packaging defects to vendors, Shift Managers, and Operators, ensuring corrective action follow-up. May include coordination with corporate teams.
- Lead cross-functional coordination of raw material and finished product holds, including network hold alerts. Create and manage rework/reinspection protocols, including supervision, tracking, and training.
- Support the Quality Manager with audit scheduling and cross-functional team readiness.
- Ensure routine and specialized line audits and inspection activities are completed and documented correctly. Provide training support, maintain sample standards, and assist with test equipment.
- Assist the Quality Manager with QMR report preparation, meeting coordination, record keeping, and CAPA follow-up.
- Provide general project support and department backup as assigned.
- Oversee all aspects of the Pest Control program.
- Compile data for weekly, monthly, and KPI reports for the plant Management team.
- Assist the plant Quality Engineer with data gathering and statistical and capability analyses as needed.
- Review PTR documents with Corporate R&D and plant personnel prior to execution. Coordinate PTRs for new products or product changes (e.g., batch recipes, corrugate, bottles).
- Lead the site Change Control program and ensure timely communication and execution of Quality requirements.
- Collaborate with all plant departments to ensure timely disposition or rework of finished goods.
- Ensure all quarantined or non-conforming product is properly labeled and contained through final disposition.
- Coordinate concession report creation and routing with site teams, R&D, Corporate Quality, and other stakeholders. Ensure release criteria are executed successfully.
- Partner with the site QE to ensure all TT documentation is complete and properly reviewed/approved.
- Ensure the Quality team adheres to safe chemical handling practices and proper PPE usage.
- Set a positive example for peers and team members.
- Serve as backup to the Quality Manager when needed.
- Maintain regular and predictable attendance.
- Perform other duties as assigned.
- Oversee administration of the Agile system.
- Review and approve ordering of supplies and services.
- Review monthly budget for spending.
- Participate in and support Lean activities.
MINIMUM EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS- Bachelor's degree in Math, Science, or a related field.
- Five years of related quality experience in a manufacturing environment.
- Supervisory experience, or at least three years of experience leading projects and/or coordinating the work of others.
PREFERRED EDUCATION, TRAINING, AND EXPERIENCE- Experience in a lab environment with general knowledge of test equipment for chemical and packaging applications.
- General understanding of ISO-based Quality Management Systems.
KNOWLEDGE, SKILLS, AND ABILITIES- Strong oral and written communication skills.
- Excellent organizational and time management abilities.
- Proficiency in Microsoft Word, Excel, and Access.
- Ability to effectively interact with employees at all levels.
- Ability to work under pressure for extended periods while maintaining results.
- Demonstrated experience in quality manufacturing environments.
- Experience with CI/LEAN programs preferred.
- Ability to prioritize and adapt in a fast-paced environment.
- Strong leadership, team-building, coaching, and mentoring skills.
WORKING CONDITIONSWork is performed in a fast-paced environment with frequent changes in workload and schedule. Work is primarily conducted indoors.
