Salary : $77,422.00 - $149,082.00 Annually
Location : Fire Headquarters, 2201 Warwick Way, Marriottsville, Maryland 21104, MD
Job Type: Full Time
Job Number: 26-00114
Department: Fire & Rescue Services
Division: Fire Dept - Operations
Opening Date: 09/15/2026
Closing Date: 9/29/2026 11:59 PM Eastern

POSITION SUMMARY/CLASS DESCRIPTION

POSITION SUMMARY:
Under general supervision, coordinates the collection, evaluation, and dissemination of Emergency Medical Services (EMS) performance data relative to specified quality assurance and quality improvement (QA/QI) programs within the Emergency Services Bureau (ESB) and the Chief Medical Officer (OCMO). Maintains documents and records according to Department internal policy as well as state and federal standards. Provides assistance to ESB and OCMO to ensure and maintain a high standard of prehospital emergency care delivered by Department personnel.

STARTING SALARY HIRING RANGE:
$37.22 - $42.00$77,422 - $87,350

CLASS DESCRIPTION:
Performs intermediate professional level administrative work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes administrative support of a functional program and professional level analysis and coordination of functional office programs and activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other related duties may be assigned.

Review reports generated by EMS personnel for accuracy, completeness, and policy and protocol compliance.

Monitor EMS system and personnel performance to provide patient care feedback by reviewing Patient Care reports to ensure correctness and completeness. Follow up with EMS personnel to correct any errors or discrepancies or provide clarification.

Recommend updates to training for individual personnel or entire department based on report reviews.

Generate reports, conduct internal audits to identify deficiencies and track trends (protocol, equipment issues, call types), to recommend strategies for improvement.

Ensure adherence to the QA/QI process in a manner that aligns with State regulations and DFRS policies and best practices.

At the direction of ESB or OCMO, investigate inquiries, complaints, and incidents involving EMS personnel.

Oversee a QA/QI records management.

Complete reports to MIEMSS as required under COMAR 30.03.04- MIEMSS 5/35 form.

May serve on Department work groups and committees.
MINIMUM REQUIRED EDUCATION/EXPERIENCE

Bachelor's degree and two (2) years of related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of basic and advanced life support techniques, protocols and procedures.

EMS management experience.

Experience practicing as an ALS clinician, nurse, or physician's assistant within three (3) years of the date of application.

Maintain strict confidentiality and impartiality when reviewing protected health information (PHI).

Ability to successfully complete a MIEMSS-approved quality assurance officer course.

Experience as a course lead instructor and curriculum development in adult education
Knowledge of supervisory methods and techniques.

Knowledge of applicable departmental policies, rules, regulations and procedures.

Familiarity with the geography of Howard County.

Ability to maintain records, analyze data, and prepare reports.

Experience with Microsoft Office systems and software specifically Outlook, Word, and Excel.

Ability to deal on a cooperative, courteous, and effective basis with subordinates associates and the public.

Ability to function effectively as a team member and work cooperatively and collaboratively in order to commit to and achieve common goals. Able to lead small groups of employees effectively. Contributes to building a positive team spirit and morale, striving to enhance working relationships always. Provides and welcomes constructive feedback despite any conflict between individuals, and provides support to team members, placing success of team above own interests.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. There is limited to moderate exposure to physical risk which may require limited to moderate physical effort. Normal work is performed in a typical interior office work environment, except for occasional field work as an EMS provider.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITIES:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to develop education programs for providers on documentation skills and billing processes

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES AND REGISTRATIONS

Must possess one of the following:

• Licensure as a state of Maryland EMT-Paramedic OR be able to obtain, within 60 days of hiring, certification as a Nationally Registered Emergency Medical Technician-Paramedic.
• Licensure as a Maryland EMT with a degree in Nursing at the RN level or higher, or Physician Assistant.

Class C Maryland Driver's license or equivalent issued by state of residence.

ADDITIONAL INFORMATION:

TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening, background screening, and reference checks.

At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

The following is a summary of the benefits available to Howard County employees who hold full-time benefit-eligible positions. Employees in positions covered by a bargaining agreement should consult their union contract for other specific benefits. Additional details are also available in the Employee Manual and in summary plan descriptions which are available in the Office of Human Resources or at

FLEXIBLE BENEFITS PLAN: Under the County's flexible benefits plan called CountyFlex, employees may elect to enroll in medical insurance plans, dental insurance plans, optional life insurance, dependent life insurance, and healthcare and dependent care flexible spending accounts. Employee contributions to these benefits are made on a pre-tax basis. Information concerning enrollment options, plan rates and a benefits comparison chart are available in the Office of Human Resources.

GROUP TERM LIFE INSURANCE: Employees receive a group term life insurance benefit equal to 2 times their annual salary at no cost. Accidental death and dismemberment coverage is included. The County pays the entire cost for this benefit. Employees may purchase additional coverage under the CountyFlex benefits plan.
PAID LEAVE BENEFITS: Annual and Disability Leaves are accrued over 24 pay periods each year. Personal leave is credited on January 1st each year. Use of Annual, Disability and/or Personal Leave requires supervisory approval.

ANNUAL LEAVE: During the first 5 years of employment, employees accrue the equivalent of 13 days per year. From years 6 through 10, the accrual is the equivalent of 16 days per year. From years 11 through 20, the accrual is the equivalent of 19 days per year. From year 21 on, the accrual is the equivalent of 21 days per year. Annual leave may not be used during the first 6 months of employment. A maximum of 40 days may be carried over from one fiscal year to the next.
DISABILITY LEAVE: Employees accrue the equivalent of 1 day per month (12 days per year). There is no maximum accrual. This leave may be used for the disabling illness/injury of the employee, spouse or minor child or for a serious medical condition approved under F.M.L.A. Absences of over 3 days must be substantiated by a physician's certificate.

PERSONAL LEAVE: Employees receive 6 personal leave days each calendar year to be taken during the calendar year. Employees hired after April 30th receive 4 days of personal leave that year; those hired after August 31st receive 2 days; and those hired after November 30th receive no personal leave for that year. Personal leave may not be carried over.

HOLIDAYS: Employees are paid for the following holidays: New Year's Day; Martin Luther King Day; President's Day; Good Friday; Memorial Day; Juneteenth; Independence Day; Labor Day; Columbus Day; Veteran's Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Day.

OTHER PAID LEAVE: Other paid leave will be granted for approved jury duty, military leave, bereavement leave and official leave. Unpaid leave will be granted in accordance with the Family and Medical Leave Act.

RETIREMENT: Howard County sponsors a defined benefit plan for its employees. participation in the plan is mandatory. Employees are required to make contributions to the plan, which are taken on a pre-tax basis. Contribution rates are dependent upon the plan in which the employee participates (general plan, or police and fire plan). The County contributes an additional percentage sufficient to ensure that each plan is adequately funded. Complete details are available in the summary plan descriptions which are available in the Office of Human Resources.Howard County Retirement Plan: Employees contribute 3% of salary to the plan. Sheriff Deputies hired after 7/1/2021 contribute 8.5% of salary to the plan. All eligible Corrections Employees must enroll in the Corrections Employees Enhanced Benefit and must contribute 8.5% of salary to the plan.Howard County Police and Fire Employees' Retirement Plan: Sworn police officers and career firefighters must participate in this plan. Police employees contribute 11.6% of salary and Fire employees contribute 7.7% of