Group Division: Arrow Off-Road CambridgeArrow Off-Road Cambridge was established 100 years ago, and developing our people has been a core function and commitment of our business. Our culture is built on safety, integrity, and a commitment to partnering with our customers. We offer our people a commitment to quality and continuous improvement, and the opportunity to implement innovative ideas.
At ourCambridge Facility, we fabricate and assemble components for heavy truck, defense, and off-road equipment companies. We feature fitting and welding, metal forming, saw cutting, painting, assembly department, and manufacture everything from small components to large structures, sheet metal to heavy plate.
Compensation Range: $102,000 up to $120,000 annually
Position Summary:The Quality Manager is responsible for developing, implementing, and managing quality control systems to ensure that products and processes meet or exceed established standards.
Primary Responsibilities:- Responsible for directing and planning all Quality functions.
- Promote a Quality-first culture across all departments.
- Managing the requirements from the customer scorecard, proactively reporting results, and continuous improvement initiatives
- Manage the overall costs of the Quality Metrics, suppliers, vendors, and sub-contractor Quality Metrics
- Provide technical support to the plant personnel as it relates to quality.
- Responsible for overall department outputs, staffing, and developing the technical competency of the department and product lines.
- Ensure compliance with industry standards, safety regulations, and customer specifications.
- Prepare, maintain, and update quality documentation, including policies, procedures, and work instructions.
- Manage certifications, quality audits, and liaise with external auditors or regulatory bodies.
- Maintain a dashboard of metrics that will track and demonstrate key performance drivers and accurately demonstrate customer service levels.
- Develop/introduce a Quality Improvement roadmap for the Division and help to lead the change.
- Develop/lead team-based Quality Problem Solving training to help drive continuous improvement.
- Facilitate process improvement projects to reduce waste, costs, and lead times.
- Work with Scheduling and Operations to develop and implement short-term and long-term plans and strategies based on project needs.
- Development, generation, and analysis of key operational KPI's as it relates to Quality performance.
- Address and resolve customer complaints, ensuring root causes are identified and corrective actions implemented.
- Compliance with all company, ISO 9001, and government procedures and guidelines.
Educational Requirements:- Bachelor's degree in quality management, Engineering, Manufacturing, or related field
- Certifications such as Six Sigma (Green Belt/Black Belt), ISO Lead Auditor, or similar are preferred.
Required Skills & Expertise:- 5+ years of experience in a quality management role within a metal fabrication and machining environment.
- Advance knowledge of metallurgy and welding techniques
- Proven experience implementing and managing QMS frameworks like ISO 9001, ISO 14001, or IATF 16949.
- Strong understanding of quality tools and methodologies (e.g., FMEA, Root Cause Analysis, SPC, CAPA).
- Proficiency in statistical analysis software and quality management tools.
- Excellent leadership and team management skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Effective communication and interpersonal skills to interact with internal teams, customers, and suppliers.
- Attention to detail and a commitment to excellence.
- Ability to lead cross-functional teams to resolve quality issues.
- Proactive and results-driven mindset to achieve continuous improvement.
- Knowledge of regulatory standards and industry-specific quality requirements.
What We Offer - Your Benefits PackageAt Arrow, we're proud to offer a benefits package that supports your health, finances, and future.
Health & Wellness- Health, dental, and vision coverage from day one!
- Virtual healthcare with Lumino Health
- Employee and Family Assistance Program (Homewood Health)
- Fitness membership discount
- Work boots and prescription safety glasses program
Financial Benefits- Automatic Enrollment in Company-Paid Deferred Profit Sharing
- RRSP Match Program
- Life and travel insurance for you and your family
- Profit Sharing
- Employee Discount Program
Time Off & Culture- Three weeks vacation days to start
- Regular company events and team activities
- Supportive, inclusive workplace culture
Career Growth- Tuition reimbursement for job-related education and training
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