TeleTech

Quality Assurance Lead

TeleTech$99K — $225K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in policy analysis or quality assurance in complex systems
  • Proficient in authoring master test strategy plans and detailed test scripts
  • Demonstrated ability to lead quality assurance efforts
  • High school diploma or GED required
  • Knowledge of S2P (Source to Pay) and CLM (Contract Lifecycle Management) workflows

Responsibilities

  • Conduct enterprise-wide reviews of existing company policies affected by Keystone
  • Maintain the Keystone Policy Impact Register to track policy updates and approvals
  • Identify and update obsolete or conflicting policies
  • Collaborate with policy owners to draft and revise policies, procedures, and process maps
  • Coordinate with Change Management Lead to update employee training materials
  • Develop and oversee a comprehensive testing strategy, including SIT, UAT, and regression
  • Track and resolve defects during testing

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and work-life programs
  • Professional development and tuition assistance
  • Recognition awards for exceptional performance
Full Job Description
Quality Assurance Lead
The Opportunity:

The Quality Assurance Lead will ensure Keystone's future-state processes and system integrations align with Booz Allen policies and requirements. This role evaluates policy impacts, supports design decisions, and provides oversight for testing and cross-system data validation. You'll coordinate with functional, technical, and finance teams to ensure accuracy, control alignment, and readiness across Icertis, Ivalua Cloud, and Costpoint throughout design, build, and implementation. Due to the nature of work performed within this facility, U.S. citizenship is required.

What You'll Work On:
  • Conduct an enterprise-wide review of existing company policies and SOPs impacted by Keystone.
  • Create and maintain the Keystone Policy Impact Register, a living document that tracks which policies require updates, approvals, or training.
  • Identify obsolete, conflicting, or duplicative policies and coordinate updates or retirements with enterprise operations.
  • Assist with drafting or revising policies, procedures, and process maps to align with standardized S2P and CLM workflows enabled by Ivalua Cloud and Icertis, in collaboration with respective policy and process owners.
  • Collaborate with the Change Management Lead to communicate policy changes and update employee training materials.
  • Develop and oversee testing strategy such as SIT, UAT, and regression, across all systems.
  • Author and oversee execution of test cases tied to compliance, financial accuracy, and system integrations.
  • Validate workflows during integration testing.
  • Track defects and support remediation.
  • Validate cross-system data and accounting accuracy during end-to-end testing.
  • Maintain traceability between requirements, design decisions, and testing outcomes.
  • Support readiness assessments and milestone reviews.


Join us. The world can't wait.

You Have:
  • Experience in policy analysis or quality assurance within complex systems
  • Experience authoring master test strategy plans or detailed test scripts to ensure thorough validation of system functionalities and requirements
  • Ability to lead quality assurance efforts and driving continuous improvement initiatives
  • HS diploma or GED


Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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