Ability to test data flows, integrations, APIs, and backend systems
Experience writing and executing test plans, cases, and automated scripts
Familiarity with Agile/Scrum methodologies and tools like Jira or Azure DevOps
Exposure to test automation frameworks, preferably ACCELQ
Strong analytical and communication skills, capable of cross-functional collaboration
Responsibilities
Ensure the quality, reliability, and performance of enterprise systems
Build and execute testing strategies for Salesforce Customer 360 and integrations
Validate complex workflows and improve regression testing coverage
Identify defects and support scaling of QA processes
Partner with technology and business stakeholders to enhance system reliability
Contribute to overall user experience through strategic process improvement
Benefits
High-impact QA role linked to a major Salesforce implementation
Exposure to various enterprise platforms and systems
Influence testing strategy and quality practices
Collaborative environment with diverse teams
Strong benefits, paid time off, and educational assistance
401(k) match and employee engagement opportunities
Full Job Description
LOCATION
Charlotte, NC
WHAT THEY OFFER YOU
A high-impact QA role tied to a major Salesforce Customer 360 implementation
Exposure across Sales Cloud, Service Cloud, Data Cloud, CPQ, Field Service, Agentforce, ERP, and AWS-based integrations
The ability to influence testing strategy, automation coverage, and overall quality practices across enterprise platforms
A collaborative environment working closely with Developers, Business Analysts, Salesforce Admins, Product Owners, and DevOps teams
Strong benefits, paid time off, educational assistance, 401(k) match, and employee engagement opportunities
WHY THIS ROLE IS IMPORTANT
Play a critical role in ensuring the quality, reliability, and performance of enterprise systems that support a broad internal and customer-facing user base
Help build and execute testing strategies across Salesforce Customer 360, ERP, AWS integrations, APIs, and backend systems
Validate complex workflows, identify defects, improve regression and smoke testing coverage, and support the continued scaling of QA processes
Partner closely with technology and business stakeholders to improve system reliability, data quality, and overall user experience
Step into a role well-suited for someone who enjoys hands-on testing while also thinking strategically about process improvement, automation, and enterprise system performance
THE BACKGROUND THAT FITS
3+ years of hands-on QA Engineering experience
Strong understanding of software testing principles, QA methodologies, and test documentation
Experience testing Salesforce environments, ideally across Customer 360 components such as Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, or Field Service
Ability to test data flows, integrations, APIs, REST/SOAP services, and backend system validations
Experience writing and executing test plans, test cases, regression testing, smoke testing, and automated test scripts
Familiarity with Agile/Scrum environments and tools such as Jira or Azure DevOps
Exposure to test automation frameworks, with ACCELQ experience being a plus
Salesforce certifications are a plus, but not required
Strong analytical, problem-solving, and communication skills, with the ability to work through ambiguity and partner cross-functionally
