Salary: $80,110.00 - $110,243.00 Annually
Location : Delaware County, PA
Job Type: Civil Service Permanent Full-Time
Job Number:
Department: Local Government
Division: HS Delaware Co Child Welfare S
Opening Date: 08/10/2026
Closing Date: 8/23/2026 11:59 PM Eastern
Job Code: L0748
Position Number: 80005150
Union: Non-Union
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88212723
Bureau / Division: Delaware County Children and Youth Services
Worksite Address: 1510 Chester Pike
City: Eddystone, Pennsylvania
Zip Code: 19022
Contact Name: Nicole Jones
Contact Phone: 610.324.1851
Contact Email: [email protected]

DESCRIPTION OF WORK
This position oversees quality assurance systems, major review processes, and compliance with statewide information systems. It guides staff, maintains important data, and supports agency planning. As a Quality Assurance Administrator, you will perform the following duties:

• Quality Oversight: Lead quality assurance activities that support compliance with regulations and agency requirements
• Data Management: Review CAPS information, confirm data accuracy, and support reporting needs
• Leadership Support: Guide staff through quality processes and assist with improvement planning
• Process Review: Manage review procedures for permanency and congregate care and issue written findings
• Team Collaboration: Work with management to develop case and record review plans

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. After an employee has completed six (6) months of employment and have regular status, there may be opportunities for hybrid work, per the program offices' hybrid schedule. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Eddystone. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Children, Youth and Families Program Specialist 1; or
• Three years of professional level experience in the field of children, youth and families; and a bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• PA residency requirement is currently waived for this title.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation.
• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01

Have you been employed by a Pennsylvania local government agency in a civil service covered position as a Children, Youth and Families Program Specialist 1 for one or more years full-time?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03

How many years of full-time professional experience in the field of children, youth and families do you possess?

• 3 or more years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05

How much graduate coursework have you completed in the behavioral, social, or habilitative sciences, community planning, community organization, or a related field?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 60 or more credits
• 30 but less than 60 credits
• Less than 30 credits
• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

07

WORK BEHAVIOR 1 - PROGRAM DEVELOPMENT
Conducts needs assessments and develops program objectives, plans, policies, and procedures by conceptualizing service delivery methods, planning the timeline for program start-up, determining program organizational structures and ensuring overall program effectiveness and compliance with federal and state laws, state and county guidelines and regulations, and county contractual agreements.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have experience as a lead CONDUCTING NEEDS ASSESSMENTS or DEVELOPING PROGRAM OBJECTIVES, PLANS, AND PROCEDURES by conceptualizing service delivery methods, planning the timeline for program start-up, determining program organizational structures and ensuring overall program effectiveness and compliance with federal and state laws, state and county guidelines and regulations, and county contractual agreements.
• B. I have experience as a member of a team COMPILING AND ANALYZING PROGRAM DATA FOR NEEDS ASSESSMENTS, REVIEWING EXISTIG OR PREVIOUS PROGRAM DATA, interpreting regulations to ensure program compliance, analyzing the impact on business functions and program recipients.
• C. I have experience PROVIDING DATA FOR PROGRAM PLANS, DEVELOPING DATA COLLECTION METHODS, and testing proposed ideas as a supporting member of a team working to develop new programs and initiatives.
• D. I have NO experience or training related to the work behavior above.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you in