TeleTech

Quality and Risk Management Lead

TeleTech$99K — $225K *
Tampa, FL 33647In-Person
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in program or project risk management, including quality assurance and control
  • Project leadership experience, with skills in team collaboration and communication at executive levels
  • Familiarity with Booz Allen's quality and risk management principles and industry standards
  • Proficiency in identifying process improvements and proposing actionable solutions
  • Strong detail-oriented skills for precision in tasks
  • Effective verbal and written communication skills for diverse stakeholder engagement
  • Capability to build and maintain professional relationships
  • Excellent organizational and time management abilities
  • Active TS/SCI clearance
  • Bachelor's degree in a relevant field

Responsibilities

  • Lead quality program and risk assessment activities to enhance program performance
  • Collaborate with risk stakeholders to conduct comprehensive risk analyses
  • Develop and implement strategies to mitigate risks and optimize opportunities
  • Supervise the creation and upkeep of quality management and risk control plans
  • Facilitate Risk Review Boards (RRBs) or Risk Control Boards (RCBs) to address and monitor program risks
  • Engage with DoW leaders to identify and manage quality concerns
  • Mentor team members on risk, quality management, and compliance processes

Benefits

  • Comprehensive health, life, and disability benefits
  • Financial and retirement plan options
  • Paid leave and professional development opportunities
  • Tuition assistance for continuing education
  • Support for work-life balance programs
  • Awards program recognizing exceptional employee contributions
Full Job Description
Quality and Risk Management Lead
The Opportunity:

Program risks including quality delivery and performance are constantly evolving and understanding them can seem overwhelming to defense organizations. The challenge is how organizations can fully understand their risks and determine how to avoid, mitigate, or leverage them? The answer is a quality and risk management lead like you, who will take charge of the quality program and risk assessment activities applying subject matter expertise to develop and execute strategies, plans, and processes to capture, investigate, and assess performance, quality, cost, schedule, personnel, and contract and subcontract management risk. As quality and risk management lead on our team, you'll use your experience to plan and execute risk assessment activities and identify areas requiring urgent avoidance or mitigation. You'll collaborate with risk owners and managers, conducting risk probability and impact analysis and defining strategies and methods to minimize or mitigate risk and optimize opportunities. You'll supervise development and maintenance of quality management and control plans, risk registers, support program Risk Review Boards (RRBs) or Risk Control Boards (RCBs), ensuring all known and previous unknown program risks are addressed, monitored, and actioned. You'll work with DoW leaders to discover their program quality concerns and risks, understand applicable policies, and develop mitigation plans, while broadening your skills in risk governance, risk management, quality management and program compliance. You'll also mentor program personnel, leaders, and peers on risk, opportunity. and quality management.

You Have:
  • 10+ years of experience organizing, compiling, and assessing program or project risks including quality assurance and quality control
  • Experience as a project leader, collaborating with diverse teams and communicating with senior leaders and executives
  • Knowledge of industry and Booz Allen quality and risk management principles, standards, and best practices
  • Ability to identify process improvements and recommend solutions
  • Ability to perform detail-oriented tasks
  • Ability to communicate effectively in verbal and written form with multiple stakeholders
  • Ability to establish and maintain effective working relationships
  • Ability to exhibit strong organizational, task management, and time management skills
  • TS/SCI clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with the Intelligence Community (IC), the Department of Defense (DoD), or FEDSIM programs
  • Experience with government advising
  • Experience with project or program management
  • Bachelor's degree in Risk Management, Business, Homeland Security, or Homeland Security Policy preferred; Master's degree in Risk Management, Business, Homeland Security, or Homeland Security Policy a plus
  • CAPM, PMP, or RMP Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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