Job Description: Quality ManagerLocation: Manchester, NH
Department: Quality
Reports To: General Manager
Supervises: Quality Team
DescriptionThe Quality Manager is a dynamic, driven, and hands-on leader with a demonstrated track record of partnering with manufacturing to maintain the highest quality standards and continually improve operations through process control. The QM provides strategic quality leadership and implements programs to ensure proper execution of the facility's AS9100 registered Quality Management System and QML accreditations with DLA. The position directly manages production and quality support staff personnel. A successful candidate will empower the team and advance its performance and capabilities with strong analytical, technical, and organizational guidance. In addition, the QM is an integral participant for site audits and works closely with the Sales and Manufacturing Managers to provide timely and thorough responses or actions to customers and suppliers. With an expanding facility and increased production volume, the QM ensures that all equipment, processes, and personnel are properly qualified and that jobs are processed to the proper military and/or customer specifications.
Job Duties:- Maintain, enhance, and enforce the facility's AS9100 registered QMS and QML accreditations:
- Ensure organizational support and readiness for AS9100 and QML audits.
- Lead quarterly management review meetings of the QMS; tracking performance metrics and implementing corrective actions. Ensure the division's quality philosophy and culture is throughout the facility and appropriate tracking of key performance indicators to support adherence to policies.
- Maintain corrective action system and continuous improvement efforts.
- Maintain document control system, including: work instructions, internal procedures, personnel training records, tooling drawings, customer specifications, military standards, and quality records.
- Ensure timely completion of equipment calibration and preventive maintenance.
- Provide clear leadership quality personnel. Assign clear roles and tasks, assign accountability, devise performance metrics, and track performance.
- Build quality into production by collaborating with manufacturing:
- Ensure proper application of in-process quality inspection for sustained requirements compliance throughout production/
- Implement incoming inspection of raw materials and from outsourced suppliers
- Identify root cause of quality issues and document improvements for subsequent production runs.
- Ensure the containment or other control of nonconforming material.
- Lead customer interaction with regard to onsite audits, material returns, corrective actions, surveys, and compliance issues such as REACH, RoHS, and conflict metals.
- Lead routine business meetings that drive sustained quality performance
- Champion continuous improvement to drive efficiencies into our operational and transactional processes.
RequirementsJob Qualifications:
- BS in engineering or physical sciences from a fully accredited institution or equivalent work experience.
- Minimum of 10 years of quality assurance in a manufacturing environment.
- Experience with electronics manufacturing, preferred.
- Experience with MIL-STD-883, 750, MIL-PRF-38535/4, and related standards, highly preferred.
- Experience within the military/aerospace industry (or other highly regulated industry), preferred.
- Experience with Lean Six Sigma, process improvement, and SPC, preferred.
- Due to export control rules, must be a US citizen.
Job Skills:
- Team player who can multi-task effectively in a fast-paced, lean environment while maintaining quality standards.
- Proven leadership and people development skills. Ability to rapidly generate credibility and a high-degree of respect and trust within the organization.
- High-energy, results-focused self-starter with the capability to be an agent of change.
- Detail-oriented, with a logical and data analysis driven approach to problem-solving/decision making.
- Computer skills (spreadsheets and ERP system).
- Ability to understand technical drawings.
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