OverviewPlease note that this position is contingent upon the successful award of a contract currently under bid.
Summary:
Goldbelt Professional Services is seeking a Public Health Analyst I to carry out a broad array of data management and help desk activities for DHQP (Dialysis) Surveillance Branch.
Responsibilities
Essential Job Functions:
- Mid- to senior-level Data Management Support to provide Level 1 (Facilities Enrollment) help desk support for an average of 200 email help desk tickets per workday; provide technical support.
- Assist users in acquiring digital credentials via SAMS.
- Enroll facilities in NHSN.
- Triage Level 2 support to appropriate SMEs.
- Migrate the current email system of managing tickets.
- Create and manage up-to-date user support documentation for internal (team) and external (NHSN users and partners) audiences.
- Maintain electronic files, e.g., for NHSN Agreement to Participate and Consent documents.
- Provide SharePoint support, including site management and configuration, and minimal SharePoint scripting.
- Provide Level 2 (Triaging) help desk support (Infection Preventionists / Epidemiologists) to address NHSN protocol issues.
- Participate during CDC response activities and training exercises under direction of the DHQP Team Lead; duties include staffing the EOC desk to help support CDC's mission.
Qualifications
Necessary Skills and Knowledge:
- Ability to demonstrate diplomacy and work professionally and collegially with a highly educated, scientific customer base that is under pressure and in the public eye every day.
- Demonstrated ability to work well independently, be solution-oriented, motivated, and committed to customer and company success.
- Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment while balancing multiple competing priorities.
- Expertise in project management tools and software, including but not limited to: Excel, PowerPoint, Access, SharePoint, and OneNote.
- Demonstrates excellent written and verbal communication in interpersonal exchanges.
Minimum Qualifications:
- Bachelor’s degree in Public Health, Health Administration, Communications, or a related field.
- 1-2 years of relevant experience in program analysis, public health, healthcare, research, or a related field.
- Previous experience working with the government procedures and guidelines.
- Ability to obtain and maintain CDC Public Trust Clearance.
Preferred Qualifications:
- Master’s degree in Public Health, Health Administration, Communications, or a related field.
- 3-5 years of relevant experience in program analysis, public health, healthcare, research, or a related field.
- Prior experience working with the CDC is highly desired to understand the culture and environment.
Pay and Benefits
The salary range for this position is $100,000 to $108,000 annually.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
