Responsibilities

Utilize a deep understanding of the banking sector’s customer acquisition processes to provide examples related to Terafina’s product functionality

Elicits requirements from the client and converts them into user stories and product requirements

Works as a part of the project team and act as a bridge between the client and the Terafina technology team by elaborating the client requirements

Ability to translate and understand integration requirements underlying the business requirements

Liaises between the client and internal stakeholders to validate, analyze and document the requirements in the form of user stories

Participates and lead discovery activities with the customer to lay down the requirements

Participates in the functional design and solutioning

Works closely with the QA team to create test scenarios and review the test cases

Ability to learn the Agile methodology and related project tools

Participates in the sprint grooming sessions and sprint reviews both internally and with the customer

Open to travel to client site for requirements gathering and implementation activities like UAT

Experience & Skills Required

9 to 12 years of experience in the financial industry dealing with customer acquisitions and client interactions.

Having worked in a bank / credit union or a technology service provider

Business Banking experience is preferred but is not a prerequisite

User experience with banking systems, for example core systems and Loan origination system like FIS, Temenos, Fiserv, Jack Henry, Lending 360 etc.

Understand of the digital banking’s acquisition process is desirable

Experience in implementing digital solutions would be an advantage but is not a prerequisite

Familiar with Agile methodology would be an advantage but is not a prerequisite

Knowledge and experience of Salesforce would be an added advantage but is not a prerequisite

Any certifications like Certified Business Analysis Profession etc. would be desirable but is not a prerequisite

Excellent communication skills 64 written and spoken 64 is required

Experience in customer onboarding is required