We have an immediate need for a
Property Manager to join the team at
The Apex at Crossgates, one of United Group's professionally managed multi - family communities located in
Guilderland, NYTo learn more about our property, please visit: The Apex at Crossgates
Marketing + Leasing:- Creates the property's Annual and 90-day Marketing + Leasing Plans in collaboration with the Marketing Department
- Responsible for the successful execution of Marketing + Leasing Plans
- Coordinates and disseminates the timely communication for scheduled events
- Provides continual sales and leasing training to all leasing and sales staff
- Makes recommendations to improve marketing and leasing programs
- Prepares regular market surveys, shops competition regularly
- Prepares weekly and monthly reports
- Reviews all rental applications and lease forms for accuracy and compliance with resident policy
Financial Reporting + Control:- Preparation of the property's annual budget; works directly with Regional Manager and Property Accountant
- Monitors budget performance and reports variances from budgets
- Assists Property Accountant with preparation of monthly financial accounting, reporting, and explanation of variances
- Prepares purchase orders, inputs all invoices into Entrata
- Reports payroll information to the Corporate office / Human Resources on a timely basis
- Supervises inventory of all equipment and supplies
- Management of property's Petty Cash
Site Activity + Resident Management: - Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards
- Works with Regional Manager to maximize NOI and ensures owners goals and objectives are aligned with property operations
- Creates and drives new revenue streams to achieve and exceed goals and objectives
- Ensures all resident retention programming , the SUN® program, is executed in a consistent and high quality manner to ensure the highest levels of resident satisfaction is achieved
- Ensures resident files are accurate and complete and maintained in a manner consistent with operating guidelines
- Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards
- Manages resident complaint log and seeks assistance from Regional Manager when needed
- Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations
Maintaining Physical Asset:- Regularly evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming
- Makes regular, detailed inspections of physical plant and reports any observed deficiencies and ensures corrective action is taken
- Audits service requests performed by the site staff
- Regularly performs inspections of maintenance work - implements, reviews, and when necessary, makes periodic changes to maintenance schedules
- Evaluates and approves decisions for physical repair, replacement , and/or improvements consistent with capital improvement plan
- Knowledgeable of current status and conditions of all vacant apartments
- Performs regular inspections of common areas, community rooms, common hallways, stairwells, elevators, apartments, grounds, exterior of building, perimeter of property, etc.
- Supervises all vacant apartment make-ready procedures; ensures productivity of staff through routine inspections, view of work in progress
- Directs and/or makes recommendations to Maintenance Supervisor for physical repairs, replacements, and/or improvements when approved
- Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved
- Evaluates maintenance operations periodically to determine cost efficiency
Staff Training + Development: - Trains staff members on the Company's standard operating procedures and policies and procedures
- Ensures staff training is consistently administered
- Ensures staff members are knowledgeable and trained on the company's standard operating procedures and policies
- Coordinates and ensures site staff is trained properly in Entrata
- Upholds standards relating to employee training and United's Pure Safety training and industry specific training
- Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards
Human Resources + Personnel Management:- Responsible for ensuring staffing levels are in alignment with the needs of the business
- Supervises on-site personnel and all activities relating to personnel management, i.e. scheduling, time and attendance management, payroll, progressive discipline, etc.
- Manages employee training and development
- Hires and terminates employees in accordance with established guidelines
- Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases for all site personnel
Pure Safety Program:- Actively participate in, follow, and enforce the safety and health programs
- Resolve questions, approve and/or recommend necessary expenditures to correct unsafe conditions
- Make regular shop, warehouse, office and ground-job site tours, and safety inspections to determine if safe work practices are being observed; ensure that unsafe conditions do not exist
- Personally perform safety inspections, and review safety inspection reports and unsafe conditions reported by others. Make or obtain corrections as required to maintain a safe workplace and ensure compliance
- Conduct regular safety meetings with employees to promote safety awareness and compliance with the Safety and Health Policies
- Investigate accidents and assist with completion of accident report forms when required
- Ensure that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently
- Review safety-related disciplinary actions with the employees
Job Overview + Requirements- Job Type: Property Manager; approximate salary: $95,000 - $100,000 annually plus Bonus Program
- Work Hours: Full Time; Monday - Friday, 8:00am- 5:00pm (evenings and weekends as needed)
- Training for Position: Supervisory experience with both leasing and maintenance staff
- Physical Requirements: Light lifting and carrying
- Required Education: College Degree or Applicable Work History
- Required Experience: 5+ years of experience in residential property management; software (Entrata, CRM, etc.)
- Certifications: Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.
- Qualities: Demonstrates integrity on a personal and professional level; Exceptional communication, sales, and negotiation skills; Ability to solve problems involving residents and challenging situations
Benefits & Time Off- Medical - Highmark BlueShield of Northeastern NY - 3 insurance plans with HSA options; eligibility 1st of the month following 30 days.
- Dental + Vision - eligibility 1st of the month following 30 days.
- Life Insurance - Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days.
- 401K Retirement Plan - Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.
- Additional Benefits - Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.
- PTO - Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.
- Holidays - 10 Company Paid Holidays.
