Description

This position, as a Property Subrogation Manager, is responsible for ensuring that all subrogation regulations for the Property business are shared with the Recovery Team, and compliance is both understood and adhered to.

In addition to the general job description, this manager is also responsible for the management and technical file guidance of the Property Recovery Representatives as well as managing other Recovery Representatives as required.

Requirements

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
• Regular and reliable attendance is an essential function of this position.
• Audits - Conducts a minimum of two file audits utilizing the module created in SpartanRMS, per recovery representative each month
• Ongoing Training - Both individual and general team training as needs are recognized through the audit process
• Provides the initial technical training for new staff members both on or off-site when needed.
• Assists management with defining and implementing performance expectations on new and pending files.
• Assists management with the annual update of "Claim Handling Standards & Procedures Manual"
• Reviews & updates the Task Queue in conjunction with management to add any items where Claim Assistants can be of additional value to the recovery operation.
• Together with management, enforces total compliance to standards set.
• Works with management to re-train any staff moving from a clerical support role into a subrogation Property recovery position.
• Flexibility to travel to meet with current clients as well as developing relationships for new client via conferences such as NASP (National Association of Subrogation Professionals).
• Business Perspective - Ability to integrate an understanding of key internal and external factors (marketplace, expense control, operational productivity. Systems, product delivery) into specific activities that will achieve business objectives
• Able to establish an environment for encouragement & recognition of individual achievement and pursuit of excellence.
• People Selection/New Hires - Ability to assist in building the required workforce with capable employees whose knowledge and skills are appropriately matched to organizational requirements, and calculating and determining staffing levels.
• Providing client service by directing all general inquiries to the appropriate party(s) and ensuring inquiries are resolved
• Work with clients to expand relationships by offering them additional services, specifically services offered by Alacrity
• Participate in client strategic business calls as needed
• Developing new business opportunities in conjunction with VP Subrogation.

Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Credibility, ethical, full disclosure, and clean financial history.
• Ability to maintain privacy and confidentiality.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Able to handle multiple tasks and maintain control and order over same.
• Exceptional work ethic.
• Demonstrated ability to communicate clearly and efficiently in verbal and written form;
• Excellent judgement and strong multitasking abilities.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Decisive and exercises good judgment under pressure.
• Excellent communication and customer service skills.
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.
• Proven experience in managing Property recovery representatives.

Work Environment
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
This role is intended to be remote within the United States.

Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, and apply logic to requests made by the technical staff
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions.

Required education and experience
• A High School Diploma is required
• Intermediate to advanced computer skills.

Preferred education and experience
• Bachelor's or Associates degree in any field is preferred, but not required
• Minimum 10 years demonstrated experience pertaining claims technical file handling, subrogation, arbitration, negotiation and litigation management.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Good-Faith Estimate (including bonus or commission)

The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate's experience and qualifications.

General Description of Benefits

Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.

Work Schedule

Full Time, 80.00 hours per pay period (2 weeks)

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current

Personal Information Retention Policy

Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.

Post Closing Date

This position will be open for a minimum of three days and until a top applicant is identified.