The Project Manager is responsible for overseeing customer accounts identified as challenging or business-critical. This role requires a proactive, technically competent professional who can manage complex customer relationships, ensure timely and accurate order processing, and drive strategic initiatives to enhance customer satisfaction and business growth.
Key Responsibilities:
Provide quotation support to Channel Members and Customers for Special Accounts making pricing decisions to delegated level of authority.
Review and reconciliation of contract/specification with the agreement/proposal. Ensure all exceptions and/or clarifications and changes to contract are addressed, documented, and approved by the customer. Making the applicable departments (Engineering, Quality Assurance, Manufacturing) aware of these requirements.
Responsible for all liaisons with customer and various Company departments involved with special account.
Preside at meetings with other departments, maintain a workable atmosphere and report on progress. This activity must be accomplished without the benefit of having responsibility for these functional areas.
Preside at meetings, if necessary, with appropriate departments and with customer to discuss design changes, delivery commitments and general terms and conditions of contract/account. At such meetings will insure cost and liability to Company is considered and proper level of management is consulted and involved.
Issue reports on a periodic basis to management on account activity, status, problems, and action taken or required.
Ensure that product is supplied on time a minimum of 90%.
Resolve all customer complaints in a timely manner.
Update and recommend to Business Managers changes and trends pertaining to special accounts.
Host and entertain all visitors involved with special accounts.
Enter all orders within one day of receipt and resolve all exceptions within 1 day after entry. Issue and review on a weekly basis all backlog reports for special accounts.
Be a member of the key personnel available to special accounts 24 hours a day, 7 days a week.
May be required to be available via mobile phone/PC/pager outside of normal office hours in order to provide emergency coverage.
Expectations:
Bachelor's degree required in a related field, such as Business Administration, Marketing or Engineering (4 years of applicable experience may be considered equivalent to the bachelor's degree).
Experience in order management over at least four years demonstrating progressing levels of responsibility with challenging customers and situations. Experience needs to include delegation and coordination of inter and intradepartmental tasks to meet customer expectations.
Exemplary customer service skills are essential and include effective oral and written communication skills, organizational and time management expertise, and the ability to prioritize and complete required tasks within established time schedules. Attention to detail required. Abilities to operate independently and display sound judgment are necessary.
Must be able to direct and coordinate cross functional teams and achieve results through others. Must have a demonstrated ability to interface with support groups on difficult problems and effectively resolve conflicts.
We Offer
We offer a dynamic work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and energetic setting with opportunities for continual growth. We're looking for team-oriented people with a willingness to learn and contribute to our customers' success. This includes a generous wage starting between $90,000k-$108,400k/annual* and benefits package that offers a 401k with company match as well as company funded pension.
*Salary range is intended to provide a general guideline. Actual compensation will be determined based on market data, internal equity, and candidate credentials.
Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.
