Job Description:

We're seeking a proactive, adaptable project manager who meticulously tracks and considers details,picks up new systems quickly, and thrives on a fast moving, highly connected team. They build trust as effortlessly as they build processes, doing what needs to be done to meet goals and make their team's work feel seamless and strategic.

Role Overview

As a project manager supporting the Training & Development team within the Customer Experience department at Amplify, you will lead and support complex, cross-functional projects. The T&D team conducts high-volume contractor hiring and training, leads ongoing full-time employee training, manages complex virtual and in person events, and maintains systems for tracking, communicating, and organizing multiple functions across the Customer Experience department.

In this role, you'll engage closely with customer-oriented teams to deliver high-quality outcomes that align with strategic business objectives across various types and sizes of projects. From end-to-end project management, to contributing to larger projects in a portfolio, to owning operational tasks, the project manager will ensure that the work of the Training & Development team is smooth and cohesive.

A note on what this work is actually like: Projects here move fast, and much of the delivery depends on partner teams outside this one. The project managers who do well are comfortable working without direct authority, ask questions early rather than filling gaps with assumptions, and are willing to say when a timeline or a scope needs to change. If that sounds energizing, you'll do well here.

Essential Responsibilities:

Project Planning & Monitoring

• Integrate fully into project work to understand priorities, the smoothest path to success, and ensuring timeline and quality expectations are met.
• Develop and maintain detailed project plans, timelines, and workflows to enable strong tracking from start to finish. Ensure alignment of tools to the size and complexity of the project, as well as stakeholder needs and expectations.
• Collaborate with team leaders to define realistic milestones and ensure alignment with overall project.
• Maintain systems of record and work in concert with Data and Operations team members to ensure accurate team data.
• Track the effectiveness and impact of project initiatives. Monitor performance data, analyze trends, and propose data-driven solutions for continuous improvement.
• Move quickly to unblock urgent needs within your project, escalating with judgement as needed.
• Build a deep knowledge of key systems and technologies needed in Training & Development, including but not limited to: Salesforce, Tableau, LMS, Amplify Products, Concur, Okta, SurveyMonkey, and Google Suite. Maintain expertise even as systems change or new features are released.

Meeting Leadership & Communications

• Develop communication plans with stakeholders identified and communication needs established.
• Provide visibility into progress across stakeholder groups, including executives and project team members.
• Proactively communicate risks or delays and propose mitigation strategies.
• Coordinate meetings: identify attendees, schedule, develop agenda, facilitate, document. Ensure meetings end with clear next steps tied to goals.
• Build strong partnerships and collaborate with peers in Talent Acquisition, HR Operations, PD Operations, IT, and Accounts Payable to drive alignment and successfully execute projects.

Process Optimization & Continuous Improvement

• Deeply understand and map current processes, proactively raising opportunities for improvement, redundancies, or risks to leadership.
• Effectively define strengths in processes to replicate as well as clearly defining issues to address.
• Ask questions to drive toward clarity and solutions. Navigate ambiguity with ease, demonstrating adaptability and resilience in uncertain situations. Clarify objectives, establish clear goals, and develop actionable plans to move initiatives forward despite uncertainty.
• Lead and/or support change management efforts to drive adoption of new processes and initiatives. Communicate effectively with stakeholders to build buy-in, address concerns, and overcome resistance to change. Provide guidance and support to teams throughout the implementation process.
• Help foster a culture of innovation, creativity, and continuous improvement within the T&D team, encouraging colleagues to contribute ideas, experiment with new approaches, and challenge the operational status quo.
• Establish upfront how success will be measured and what a strong output accomplishes, including the quality bar, timeline, and any non-negotiables.

Flexible Engagement & Team Commitments

• Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals.
• Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX Training & Development Team and CX team at large.
• Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities.

Minimum Qualifications:

• Bachelor's Degree or equivalent experience.
• 5+ years in a project management role, with demonstrated ability to manage multiple complex projects simultaneously.
• Experience designing and implementing end to end processes from a stated goal or outcome.
• Experience effectively managing and prioritizing multiple projects to meet deadlines.
• Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences.
• Tech and data savvy - exceptional with Google, Apple, and/or Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease.
• Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations.
• Experience holding scope, a timeline, or a quality standard with stakeholders who are senior to you and outside your reporting line.
• Experience delivering work that depends on a technical or build partner outside your own organization.

Preferred Qualifications:

• Experience in school operations or EdTech operations.
• Certification in project management or related process.
• Experience using project management tools.
• Experience with projects that impact a large number of stakeholders (e.g. rolling out a training to be delivered to thousands of team members or rolling out new systems to be used by a large department).