Driving strategic execution and program growth through proactive project leadership and a customer-focused approach.The Premium Tool Pool Program Project Manager leads initiatives that support the long-term success of the Premium Tool Pool program, ensuring projects are delivered on time, within scope, and aligned to business objectives. By coordinating cross-functional teams, identifying improvement opportunities, and driving structured execution, this role enhances program performance and overall customer value.
What You'll do- Define & prioritize projects: formulate problem statement, project goals and success measures, project scope and required resources
- Plan projects: Structure complex tasks into manageable work packages, create realistic project plans with accurately estimated timelines and resources, build project teams and gain sponsor commitment
- Lead and engage cross-functional team members
- Think in scenarios, create options and have plan B's
- Prioritize and understand trade-offs
- Take calculated risks; manage and mitigate them
- Work with various partners and stakeholders like repair centers, markets, sales, finance
- Track, steer and do task management
- Getting tasks done: Guide team/stakeholders through complicated matters and derive conclusions in the best interest of the company
- Present results and get buy-in from stakeholders
- Responsible for partnering with all PTP (Premium Tool Pool) stakeholders to ensure that the PTP program positively contributes to the fleet value proposition and the overall customer experience
- Collaboration with Global PTP stakeholder & contributors in other Hubs & Market Organizations
- Understand & be close to PTP operations and business with close collaboration with the Tool Service Center, Marketing and Sales, including collecting feedback, requirements, analyzing & managing customer complaints, and supporting Regional PTP team
- Additional duties as assigned
What You'll Bring- This position is not eligible for employer-sponsored work authorization or visa sponsorship (including initial, transfer, or extension), and candidates must be authorized to work in the United States at the time of application and remain authorized for the duration of employment without the need for sponsorship.
- Bachelor's degree in business, engineering or construction Management, required
- Master's degree, preferred
- Minimum two (2) years' experience in: Marketing, sales and/or operations, required
- Project management roles, preferred
- Project management skills, including getting things done to deliver project targets on time, in budget, at quality, and in full
- Team management skills to engage and motivate cross-functional team members to get the best out of project teams
- Prioritizing and understanding trade-offs to focus on what matters most to channel effort and resources where needed most
- Courage and competence to take calculated risks, managing and mitigating risks, courage to proactively escalate issues when needed
- Mastery of project management tools, processes and systems, for time/ cost planning and tracking, task management, and risk assessment to manage projects effectively
- Excellent communication and presentation skills to inform and manage relevant stakeholders
- Affinity for operations, marketing, sales, process and quality topics to facilitate cross-functional project teams
- Experience in MS Office including PowerPoint and Excel, required
- Experience with SAP and data analysis, preferred
- In-depth understanding of PTP-related functions, including repair processing, UOD/TOD order entry, and customer experience
- In-depth understanding of Hilti's strategic direction (Lead 2030)
What's In It for You You'll join a top-ranked workplace with competitive compensation, bonus potential, and a comprehensive benefits package. We offer paid time off, paid family leave, educational reimbursement, 401(k) matching, and medical/dental/vision coverage. You'll also have two paid days annually to give back to your local community.
